Quality Assurance Executive – Fleet Technician Operations
15 hours ago
Company Description
Beyond Just Service provides comprehensive administrative support to help businesses manage tasks like answering phones, sorting spreadsheets, and managing invoices. We serve as a flexible support system, allowing you to focus on growing your business. Trust us to handle administrative tasks efficiently so you can concentrate on what matters most.
Role Description
The
Quality Assurance Executive
plays a key role in ensuring technician and operational compliance,
evaluating performance reports, and driving continuous improvement within the fleet service function. This role involves
monitoring daily technician performance
, verifying
financial accuracy
(parts usage, purchases, job profitability), ensuring adherence to
standard operating procedures (SOPs)
, and providing feedback to enhance
service quality and operational profitability
.
Key Responsibilities
- Performance Monitoring & Reporting
- Quality & Compliance
- Financial Oversight
- Provide trend analysis on performance gaps and propose training or process updates
- Liaise with Fleet Managers (FM's) and Technicians to clarify any discrepancies in reports
Qualifications
- Bachelor's degree
- 1–3 years of experience in
quality control, technician operations, or fleet management - Strong analytical and reporting skills (Excel, Google Sheets, Power BI preferred)
- Working knowledge of SOP frameworks, data validation, and compliance processes
- Excellent written and verbal communication (English proficiency required)
US Shift (PST)
5 Days working.
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