Associate - Business Operations

HARMAN's engineers and designers are creative, purposeful and agile. As part of this team, you'll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.A Career at HARMANAs a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

Introduction: A Career at HARMAN Automotive

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

Harman Automotive Services is looking for a Associate – Business Operations to join the Business Operations team. As a member of the Business Operations team, you would be involved in the day-to-day operations of the Automotive Services business to improve efficiency. In this role you would be collaborating with the Engineering Delivery, Finance, Procurement, HR, and Talent Acquisition teams to participate in activities required for the smooth functioning of the overall business. 

We are looking for a detail-oriented individual with experience in project operations, project tracking, and revenue forecasting. The ideal candidate should have strong expertise in Microsoft Excel, particularly in using advanced formulas for data analysis, and must be familiar with Monthly T&M (Time & Material) billing cycles. You will play a critical role in supporting project governance, financial tracking, and operational reporting to ensure successful project execution and delivery.

What You Will Do

• Track and maintain project plans, milestones, and deliverables for ongoing projects.
• Support project managers in daily operations, including resource tracking, schedule updates, and financial summaries.
• Prepare and manage Monthly T&M billing, ensuring accurate and timely submission to clients and internal stakeholders.
• Collaborate with Finance and Delivery teams to prepare revenue forecasts and monitor actuals vs. forecast.
• Use advanced Excel formulas (VLOOKUP, INDEX/MATCH, SUMIFS, IFS, pivot tables, etc.) to consolidate and analyze project performance data.
• Create dashboards and reports for management on KPIs such as budget vs actuals, utilization, and revenue realization.
• Maintain documentation and ensure compliance with PMO standards and templates.
• Assist in project audits, data quality checks, and process improvement initiatives.
• Ensuring data processing, management, and hygiene and understanding the importance of managing a multi-tool, multi-source data gathering and information extraction system.
• Understand and closely monitor Organizational, Business, and function specific goals to impact overall Operational Governance.
• Partner with supporting functions (Finance, HR, TA) and provides reporting data for making key decisions.
• Regular sync-ups, present data efficiently using various dashboards, with business stakeholders to help them take decisions and actions for profitable business and growth.
• Managing the overall Workforce along with other members of the team and tracking the efficiency based on business KPIs to ensure resource optimization and operational efficiency.
• Accountable for executing and owning Workforce Management processes using tools/ system adapted by Harman.
• Follow up and ensure key steps in business processes are actioned on time and within SLAs
• Manage a completion-based follow-up cadence with the functional step owners in different business processes.
• Publish weekly reports for business processes flagging progress, risks, and pending actions.
• Ensure data validation based on Harman standards for tools in the Harman Ecosystem.

What You Need to Be Successful

• Bachelor's degree in Business, Finance, Engineering, or related field.
• 2-6 years of experience within Project Coordination, Billing, Workforce Management, Bench Management, Sales Operations and Business Operations within the Software Services Industry.
• Proficient in Excel, with strong hands-on experience in formulas, pivot tables, charts, and data analysis.
• Experience with revenue forecasting and monthly T&M billing cycles is a must.
• Strong understanding of project lifecycle, project financials, and resource tracking.
• Excellent attention to detail and analytical skills.
• Ability to work cross-functionally and communicate effectively with stakeholders at various levels.
• Excellent and hands on experience on using PMA tools and Dashboard tools.
• Expert in data analytics and representation with the ability to create data visualizations using Power BI & Microsoft Excel for multi-source and multidimensional data.
• Exceptional presentation skills and ability to create and deliver presentations to multiple business stakeholders.
• Proven experience in creating presentations related to Business and Sales Operations including resources, Cost, Sales Pipeline, and Utilization.
• Creative problem-solver with the ability to work with a blank slate and inspire others.
• Excellent organizational and cross functional skills
• Strong verbal, written and presentation skills to have effective communication at all levels in the organization.

Bonus Points if You Have

• Experience in working within an Automotive OEM or Tier-1 supplier in the Automotive industry
• Experience in using AI tools to maximize efficiency in Business Operations and Workforce Management
• Experience with project management tools (e.g., MS Project, Jira, Smartsheet, or similar) is a plus.

What Makes You Eligible

• Willingness to travel.
• Willingness to work in an office.
• Any offer of employment is conditioned upon the successful completion of a background investigation.

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• "Be Brilliant" employee recognition and rewards program.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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