Customer Interface Specialist

At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact.

Are you someone who is organized, detail oriented, and loves to code? Are you interested in starting a career in Web Development? If so, the Customer Interface Specialist role may be a great fit for you

NAVEX is looking for a new Customer Interface Specialist who will develop, deliver, and support custom web interfaces as well as other tailored services to our customers. This position is also responsible for administering back-end requirements related to customer data and will work directly with our internal teams. The ideal candidate will work well within a team-oriented environment while managing a list of action items assigned by your manager. The majority of your tasks and responsibilities will be focused on NAVEX's back-end system administration environment.

You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success

At NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success

What you'll get: 

• Career growth. With market-leading training, an opportunity to learn and experiment with AI, and an unwavering commitment to owning your career plan, you can grow your career to new heights.
• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.
• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.
• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.
• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you'll feel at home.
• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you'll do:

• Collaborate in office two days a week with team
• Produce code and graphics for web intake sites
• Evaluate project requests based on system requirements
• Analyze and upload customer data to support web reporting environments
• Review and upload text in multiple languages
• Manage multiple work tasks, prioritizing responsibilities, and executing against deliverables
• Provide technical support for Services teams
• Maintain individual Key Performance targets
• Follow instructions and establish guidelines assigned by your manager
• Advance NAVEX's goals and operational effectiveness by learning and using AI-based tools

What you'll need:

• 2+ years of experience in web development
• Basic JavaScript knowledge required, experience with JSON desirable
• Basic HTML, CSS, and web page layout skills
• Graphic design skills with a good eye for layout, color, and usability
• Familiarity with popular web browsers and principles of accessibility
• Basic understanding of database structures and functionality as they affect interface design
• The ability to interpret instructions from diverse sources
• The ability to manage multiple tasks simultaneously and work within fixed deadlines
• The ability to learn and assimilate new information quickly
• Proficiency in Microsoft Office
• The desire to learn, explore and experiment with AI tools
• A commitment to ethical and inclusive use of AI in our hiring and workplace practices
• Ability to drive results through your job competencies of product and industry knowledge (service), collaboration, and web programming and development while leveraging NAVEX's core values

Our side of the deal: 

• We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. 
• The starting pay rate for this role is 1,000,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day.
• Pay progression based on your performance. 

We're committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX's career page to find out more information.

We're an equal opportunity employer, including all disability and veteran status.