Customer support associate

1 week ago

Coimbatore, Tamil Nadu, India SARA INFOTECH Full time ₹ 2,40,000 - ₹ 4,20,000 per year

Job Description:

We are seeking an experienced and enthusiastic International Voice Process Executive to handle inbound and outbound calls for our global clients. The candidate should possess excellent communication skills and a strong customer service mindset.

Key Responsibilities:

  • Handle inbound/outbound calls from international customers.
  • Provide accurate information and resolve customer queries efficiently.
  • Maintain customer satisfaction through professional communication and quick resolution.
  • Document call details and update CRM systems accurately.
  • Adhere to process guidelines, quality standards, and call handling protocols.
  • Collaborate with team members and report any escalations or recurring issues.
  • Meet daily/weekly call and performance targets.

Skills Required:

  • Excellent verbal and written communication skills in English.
  • Strong listening and problem-solving abilities.
  • Good interpersonal and customer handling skills.
  • Basic computer knowledge and experience in CRM or ticketing tools.
  • Willingness to work in night shifts or rotational shifts.

Educational Qualification:

  • Any Graduate / Diploma (with relevant experience).

Salary Range:

  • ₹20,000 – ₹35,000 per month (depending on experience and communication skills).

Preferred Candidate:

  • Minimum 1 year of experience in an International Voice Process (US/UK/Australian process).
  • Candidates with prior BPO or call center experience will be given preference.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Required)

Shift availability:

  • Overnight Shift (Required)
  • Night Shift (Required)

Work Location: In person

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