Operations Manager

4 days ago


Ghaziabad Greater Noida Noida, India Insight Customer Call Solutions Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

Process Management & Execution

  • Oversee daily operations of the Ed-Tech voice/non-voice process within the domestic BPO setup.
  • Ensure achievement of key performance indicators (KPIs), such as AHT (Average Handling Time), FCR (First Call Resolution), CSAT (Customer Satisfaction), etc.
  • Monitor and manage inbound/outbound call traffic, query resolution, and escalations.

Team Leadership & Development

  • Lead, mentor, and manage a team of Team Leaders, Quality Analysts, and Associates (customer support executives).
  • Conduct regular coaching, feedback sessions, and performance appraisals.
  • Foster a high-performance work culture with strong employee engagement and retention.

Client & Stakeholder Management

  • Act as a liaison between clients and internal teams to ensure SLAs are met and exceeded.
  • Manage client escalations and ensure prompt resolution of issues.
  • Conduct regular business reviews with clients and internal stakeholders.

Quality & Compliance

  • Ensure adherence to quality standards, training guidelines, and compliance protocols (as per Ed-Tech industry norms).
  • Implement quality assurance mechanisms and monitor audit scores.
  • Drive continuous improvement through process audits and feedback analysis.

MIS & Reporting

  • Prepare and analyze daily/weekly/monthly operational reports.
  • Track and report on process efficiency, agent productivity, and customer experience metrics.
  • Use data insights to drive business decisions and optimize process performance.

Strategic Initiatives

  • Drive automation, CRM improvements, or AI integrations to enhance service delivery.
  • Participate in workforce planning, recruitment, and capacity management.
  • Collaborate with cross-functional teams (Product, Sales, Training) for process alignment and support.

Preferred candidate profile


  • Operations Manager

    2 weeks ago


    Greater Noida, India Maplejet Full time

    Job Opportunity: Operations Manager We are looking for a highly motivated and experienced individual to manage and optimize our operational processes, ensure seamless coordination between departments, and drive overall organizational efficiency.(Female preferred) Role & responsibilities Oversee and manage day-to-day operations of the company. Direct and...

  • Operations Manager

    4 days ago


    Greater Noida, Uttar Pradesh, India Maplejet Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Opportunity: Operations ManagerWe are looking for a highly motivated and experienced individual to manage and optimize our operational processes, ensure seamless coordination between departments, and drive overall organizational efficiency.(Female preferred)Role & responsibilitiesOversee and manage day-to-day operations of the company.Direct and...

  • Operations Manager

    1 week ago


    Greater Noida, Uttar Pradesh, India Talent Corner Hr Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Seeking an Operations Manager with 1–3 years experience in BPO operations, skilled in Excel, team coordination, quality monitoring, SLA tracking, and performance reporting. Must ensure smooth execution, process compliance, and operational efficiency.

  • Manager Operations

    2 weeks ago


    Greater Noida, India Captain Sales Full time

    Roles & Responsibilities: - Manage operations: staffing, customer service, expenditure & accounts, statutory compliance and security & safety. - Requires initiative - to solve daily operational issues, HR, sales, etc. - Responsible for staff scheduling to include work assignments/rotations, employee training, employee vacations, overtime assignment, back-up...

  • Operations Manager

    6 days ago


    Greater Noida, Uttar Pradesh, India ecoach technologies private limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We're Hiring: Operations Manager (Work Directly with Co-Founder)Are you a hands-on problem solver who loves ownership and making an impact? Join our fast-growing EdTech startup and help us redefine how JEE/NEET aspirants learn and succeed.What you'll do:Manage daily operations, faculty, and student coordinationDrive efficiency, process improvements, and...


  • Noida, India Field Operations Full time

    **Location: Noida, Uttar Pradesh, India Job ID:78758**We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and...


  • Noida, Uttar Pradesh, India Field Operations Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    **Location: Noida, Uttar Pradesh, IndiaJob ID:78758**We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and...

  • Operations Manager

    1 week ago


    Greater Noida, Uttar Pradesh, India GLA University, Greater Noida Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role Purpose: To manage the end-to-end operations of content production ensuring smoothcoordination, on-time delivery, and effective collaboration across teams.Key Responsibilities:Plan and schedule all shoots (faculty, students, events, brand campaigns).Liaise with departments for timely coordination.Ensure smooth logistics: shoot permissions, location...


  • Greater Noida, Uttar Pradesh, India Eco Green Recyclers Pvt. Ltd. Full time ₹ 4,20,000 - ₹ 5,40,000 per year

    Job SummaryThe Catering Operations Manager is responsible for overseeing all aspects of catering business operations, with a focus on delivering exceptional food service, client satisfaction, and operational efficiency. The ideal candidate will bring proven leadership, deep hospitality experience, and a hands-on approach to managing large teams, complex...


  • Greater Noida, India Sr Jobs Solutions Full time

    To ensure seamless backend & field operations that support the Sales Manager in achieving sales and installation targets. The Operations Manager's key focus is to remove operational bottlenecks, coordinate resources, & maintain smooth workflows Required Candidate profile Operational Support to SMTeam & Resource CoordinationProject ManagementCompliance &...