Hotel Telephone operator

2 days ago

Chennai, Tamil Nadu, India GRT Hotels & Resorts Full time ₹ 3,00,000 - ₹ 6,00,000 per year

JOB TITLE: HOTEL TELEPHONE OPERATOR

REPORTS TO: Front Office Manager

PREREQUISITES:

Education: High school graduate or equivalent. Must speak, read. Write, and understand the English language.

Experience: Previous hotel-related experience desired. A year of experience adds value. Skills in the operation of telephone equipment. Knowledge of personal computers and methods of updating databases.

Responsibilities:

  1. Answering and Directing Calls:
    • Respond to both internal and external calls promptly and courteously.
    • Transfer calls to the appropriate guest room, department, or staff member.

  2. Handling Guest Requests:
    • Assist guests with inquiries, including providing information about the hotel, room services, and local attractions.
    • Coordinate guest requests such as wake-up calls, room service, or maintenance issues.

  3. Wake-up Calls:
    • Schedule and ensure timely delivery of wake-up calls as requested by guests.

  4. Emergency Handling:
    • Respond quickly to emergency calls and escalate urgent situations such as fire alarms, medical issues, or security concerns.
    • Follow the hotels emergency protocols and ensure guest safety during incidents.

  5. Managing Voicemail Systems:
    • Set up voicemail for guests and staff, ensuring they can leave or receive messages.
    • Retrieve and relay messages for guests and internal staff when necessary.

  6. Guest Information and Communication:
    • Provide essential information about hotel facilities, room details, and service offerings.
    • Relay important messages between guests and hotel management.

  7. Coordination with Other Departments:
    • Serve as a liaison between different departments like housekeeping, room service, and maintenance to handle guest requests efficiently.

  8. Managing Complaints:
    • Handle guest complaints tactfully and redirect them to the appropriate manager or department to resolve the issue.

  9. Record Keeping:
    • Maintain logs of all calls, requests, and incidents for record-keeping and future reference.

  10. Multitasking and Prioritization:
    • Handle multiple incoming calls, prioritize tasks, and maintain a calm demeanor during busy periods.

  11. Language and Communication Skills:
    • Communicate clearly and professionally, often in multiple languages if the hotel caters to international guests.

  12. Administrative Support:
    • Provide clerical assistance when necessary, such as data entry, filing, or assisting.

  • Hotel Grocery Purchase Manager

    2 weeks ago

    Chennai, Tamil Nadu, India SRM Hotel Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Description Hotel Grocery Purchase ManagerLocation: ChennaiRole PurposeThe Hotel Grocery & perishable Purchase Manager is responsible for strategizing, sourcing, negotiating, and managing the procurement of grocery, food essentials, and consumables for all hotel units within the group. The role ensures cost-effectiveness, quality assurance, vendor...

  • General Manager For Business Class Hotel

    5 days ago

    Chennai, Tamil Nadu, India Bizlux Hotel Developers Llp Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Oversee hotel operations and ensure service excellence.Drive revenue growth with financial discipline.Lead, mentor, and manage the team.Ensure guest satisfaction, safety, and compliance.Uphold Bizlux brand standards.

  • gsa

    2 weeks ago

    Chennai, Tamil Nadu, India bloom Hotel Group Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    About Bloom :Bloom Hotel Group is one of the fastest growing mid-segment Hotel chains in India. A chain of award winning hotels designed and operated by world-class professionals. Started in 2011, the company operates 55 hotels across India and vision is to open 100 hotels in India. We have four brands, Bloom Hotels, Bloom Boutique, Bloom Suites & Bloom Hub....

  • Restaurant Manager

    2 weeks ago

    Chennai, Tamil Nadu, India SRM Hotel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Restaurant Manager is responsible for the overall smooth operation of a restaurant, including managing staff, overseeing daily operations, ensuring customer satisfaction, and managing finances. They also play a key role in creating a positive work environment and adhering to company policies and regulations.Role & responsibilitiesStaff Management:Hiring and...

  • Bar Executive

    2 days ago

    Chennai, Tamil Nadu, India JP HOTEL CHENNAI Full time ₹ 3,36,000 - ₹ 3,60,000 per year

    Job Description: Bar Executive (MUST HOTEL INDUSTRY)Experience Required: 7–8 YearsIndustry: Hospitality / HotelDepartment: Food & Beverage (Bar Operations)Location: — CHENNAI (WILLING TO RELOCATE CHENNAI)Position SummaryThe Bar Executive is responsible for overseeing daily bar operations, ensuring exceptional guest service, maintaining beverage quality...

  • Hotel Sales Manager

    2 weeks ago

    Chennai, Tamil Nadu, India py olliv Full time ₹ 54,00,000 - ₹ 72,00,000 per year

    Job Title: Hotel Sales ManagerDepartment: Sales, Marketing & Revenue ManagementReports To: General Manager/Director of OperationLocation: Across Tamil NaduExperience: 2- 7 years / Full timePosition OverviewThe Hotel Sales Manager is responsible for driving total hotel revenue by managing both offline and online business segments, including Corporate, MICE...

  • Guest Service Associate

    2 days ago

    Chennai, Tamil Nadu, India JP HOTEL CHENNAI Full time ₹ 16,000 - ₹ 2,00,000 per year

    GSA is the part of the query likely refers to a hotel that has an theme or feature, rather than being a separate job title. The core responsibilities of the GSA role remain the same, but the employee would focus on providing service for guests in that specific themed area, such as booking rooms in the igloos, explaining the features, and ensuring a...

  • Chief Cook

    5 days ago

    Chennai, Tamil Nadu, India Hotel B8 Voerde Full time ₹ 50,000 - ₹ 1,00,000 per year

    Company DescriptionHotel B8 Voerde is a renowned hospitality company located in the charming town of Voerde (Niederrhein), Germany. With a commitment to providing exceptional experiences, the hotel is recognized for its welcoming environment and excellent service standards. Strategically situated at 93 Hindenburgstraße, it is a central hub for guests...

  • Receptionist

    3 days ago

    Chennai, Tamil Nadu, India Raam Ather Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Roles and ResponsibilitiesGreet guests upon arrival, welcome them to the hotel, and provide information about facilities and services.Handle guest complaints, requests, and feedback in a professional manner.Manage front desk operations, including check-in/check-out processes, room assignments, and key distribution.Maintain accurate records of guest...

  • General Manager

    5 days ago

    Chennai, Tamil Nadu, India Bizlux Hotel Developers Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Responsibilities:Oversee hotel operations and ensure service excellence.Drive revenue growth with financial discipline.Lead, mentor, and manage the team.Ensure guest satisfaction, safety, and compliance.Uphold Bizlux brand standards.