Hospital Duty Manager

8 hours ago

Bengaluru, Karnataka, India Spandana Hospital Full time ₹ 80,00,000 - ₹ 1,20,00,000 per year

Company Overview

Welcome to Spandana Hospital, a premier heart and superspeciality healthcare facility dedicated to delivering world-class healthcare services at affordable costs. Our hospital, based in Bangalore, employs a highly trained, qualified, and committed team of professionals. With a focus on providing the best patient-centered care, we specialize in high-quality tertiary and critical care services. Learn more about us at

Job Overview

Spandana Hospital is seeking a dedicated Hospital Duty Manager to join our dynamic team. This mid-level, full-time position is based in Bangalore and requires a minimum of 4 to 6 years of relevant work experience. The ideal candidate will be responsible for ensuring efficient hospital operations, maintaining a high standard of patient care, and handling various administrative duties. Candidates with strong skills in customer service management, crisis management, and operational efficiency are encouraged to apply.

Qualifications and Skills

  • Proven experience in customer service management to enhance patient satisfaction and address inquiries effectively.
  • Crisis management skills to handle unforeseen situations promptly and maintain operational stability (Mandatory skill).
  • Proficiency in operational efficiency to streamline procedures and optimize resource utilization (Mandatory skill).
  • Conflict resolution skills to mediate disputes and promote a harmonious work environment among staff and patients.
  • Team leadership capabilities to inspire and guide a team to achieve departmental and hospital goals.
  • Expertise in scheduling to ensure efficient workforce management and adequate staff coverage at all times.
  • Complaint handling skills to address and resolve patient concerns in a professional and timely manner.
  • Competence in staff training to nurture and upgrade employee skills, contributing to overall hospital excellence.

Roles and Responsibilities

  • Oversee the daily operations of the hospital and ensure that all departments are functioning efficiently.
  • Provide leadership and support to staff to enhance team performance and ensure effective delivery of healthcare services.
  • Develop and implement operational policies that align with organizational goals and improve hospital workflow.
  • Coordinate with department heads to oversee patient care quality and implement corrective actions when necessary.
  • Handle patient complaints and conflicts promptly, ensuring satisfactory resolution while maintaining hospital standards.
  • Ensure compliance with healthcare regulations and uphold the hospital's commitment to patient safety and care.
  • Assist in the recruitment, training, and performance evaluations of staff to maintain a skilled and motivated team.
  • Monitor resource allocations and suggest improvements to enhance operational efficiency and resource utilization.

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