Duty Manager

18 hours ago

Bengaluru, Karnataka, India PVR Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Reporting To: Cinema Manager 

Job Summary:

The Duty Manager plays a pivotal role in ensuring seamless cinema operations during their shift. They are responsible for managing the overall customer experience, supervising frontline staff, ensuring operational efficiency, maintaining safety protocols, and supporting revenue generation across various departments including box office, concessions, and auditorium management.

Key Responsibilities:

1. Operational Oversight

Supervise all cinema functions including ticketing, food & beverage counters, housekeeping, and ushering during assigned shifts.

Monitor auditorium conditions and ensure screenings start on time without technical disruptions.

Liaise with the technical team to resolve projection or sound issues swiftly.

2. Customer Experience Management

Act as the first point of contact for escalated guest concerns and provide timely resolutions.

Ensure staff deliver prompt, polite, and professional service at all customer touchpoints.

Maintain ambience, cleanliness, and hygiene across the premises for an enhanced guest experience.

3. Staff Management

Manage, guide, and motivate team members to ensure productivity and adherence to SOPs.

Conduct shift briefings and assign duties to staff efficiently based on crowd levels and requirements.

Monitor staff performance and report absenteeism, misconduct, or exceptional behavior to the Theatre Manager.

4. Financial & Inventory Management

Handle and verify daily cash collections, billing accuracy, and revenue reports from all counters.

Ensure proper stock control of food, beverages, and consumables; coordinate reordering as needed.

Reconcile POS data with physical cash and stock and report anomalies, if any.

5. Compliance & Safety

Ensure fire safety equipment, emergency exits, and first-aid kits are functional and accessible.

Conduct regular safety drills and ensure staff are trained for emergencies.

Adhere to FSSAI norms, COVID protocols (if applicable), and local legal compliance.

6. Marketing & Upselling

Encourage staff to upsell combo offers, loyalty programs, and premium seating.

Promote ongoing movie launches, offers, or special screenings to customers.

Collaborate with marketing teams for execution of local promotions and campaigns.

Qualifications:

Bachelor's Degree in Hospitality, Business Administration, or any related field (preferred).

4+ years of experience in hospitality, retail, or cinema operations (at least 1 year in a supervisory role).

  • Duty Manager

    24 hours ago

    Bengaluru, Karnataka, India PVR Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewPVR Limited, incorporated in 1997, is a leader in the multiplex industry in India, renowned for revolutionizing cinema viewing by introducing the first multiplex in 1997, New Delhi. With over 750 screens across 65+ cities, PVR is committed to providing top-quality ambiance, advanced technology, and superior service standards to ensure...

  • Duty Manager

    22 hours ago

    Bengaluru, Karnataka, India Protonzone Consulting Full time ₹ 26,40,000 per year

    We are also looking for Duty Manager (male / female). Salary bracket shall be from 18000 – 22000/- pmThe job description is as follows:Job Purpose To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. The...

  • Duty Manager

    3 days ago

    Bengaluru, Karnataka, India JLL Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Duty Manager

    2 weeks ago

    Bengaluru, Karnataka, India JLL Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Duty Manager

    2 weeks ago

    Bengaluru, Karnataka, India JLL Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • Hospital Duty Manager

    14 hours ago

    Bengaluru, Karnataka, India Spandana Hospital Full time ₹ 80,00,000 - ₹ 1,20,00,000 per year

    Company OverviewWelcome to Spandana Hospital, a premier heart and superspeciality healthcare facility dedicated to delivering world-class healthcare services at affordable costs. Our hospital, based in Bangalore, employs a highly trained, qualified, and committed team of professionals. With a focus on providing the best patient-centered care, we specialize...

  • Duty Manager

    1 week ago

    Bengaluru, Karnataka, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a...

  • Duty officer

    21 hours ago

    Bengaluru, Karnataka, India Pvrinox Pictures Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    The Duty Officer is responsible for overseeing the daily operations of the multiplex during assigned shifts. This includes managing staff, ensuring customer satisfaction, maintaining safety standards, and resolving any operational or customer service issues that arise. The Duty Officer acts as the point of contact for both staff and customers and ensures the...

  • Duty Manager Front Office- HIEX BLREP

    3 days ago

    Bengaluru, Karnataka, India Holiday Inn Express and Suites Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities Guest ServiceSupervise Front Office operations including check-in, check-out, reservations, and guest inquiries.Act as the "Manager on Duty" during shifts, ensuring high levels of guest satisfaction.Handle guest complaints promptly and professionally, resolving issues or escalating when necessary.Maintain visibility in the lobby,...

  • Duty Doctors

    5 days ago

    Bengaluru, Karnataka, India Spandana Hospital Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company OverviewSpandana Hospital is a leading heart and superspeciality hospital in Bangalore, dedicated to delivering world-class healthcare services at affordable costs. Renowned for its patient-centered approach and high-quality tertiary and critical care, Spandana Hospital is supported by a highly trained and committed team. For more information, visit...