Duty Manager

3 days ago

Bengaluru, Karnataka, India PVR Limited Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Reporting To: Cinema Manager 

Job Summary:

The Duty Manager plays a pivotal role in ensuring seamless cinema operations during their shift. They are responsible for managing the overall customer experience, supervising frontline staff, ensuring operational efficiency, maintaining safety protocols, and supporting revenue generation across various departments including box office, concessions, and auditorium management.

Key Responsibilities:

1. Operational Oversight

Supervise all cinema functions including ticketing, food & beverage counters, housekeeping, and ushering during assigned shifts.

Monitor auditorium conditions and ensure screenings start on time without technical disruptions.

Liaise with the technical team to resolve projection or sound issues swiftly.

2. Customer Experience Management

Act as the first point of contact for escalated guest concerns and provide timely resolutions.

Ensure staff deliver prompt, polite, and professional service at all customer touchpoints.

Maintain ambience, cleanliness, and hygiene across the premises for an enhanced guest experience.

3. Staff Management

Manage, guide, and motivate team members to ensure productivity and adherence to SOPs.

Conduct shift briefings and assign duties to staff efficiently based on crowd levels and requirements.

Monitor staff performance and report absenteeism, misconduct, or exceptional behavior to the Theatre Manager.

4. Financial & Inventory Management

Handle and verify daily cash collections, billing accuracy, and revenue reports from all counters.

Ensure proper stock control of food, beverages, and consumables; coordinate reordering as needed.

Reconcile POS data with physical cash and stock and report anomalies, if any.

5. Compliance & Safety

Ensure fire safety equipment, emergency exits, and first-aid kits are functional and accessible.

Conduct regular safety drills and ensure staff are trained for emergencies.

Adhere to FSSAI norms, COVID protocols (if applicable), and local legal compliance.

6. Marketing & Upselling

Encourage staff to upsell combo offers, loyalty programs, and premium seating.

Promote ongoing movie launches, offers, or special screenings to customers.

Collaborate with marketing teams for execution of local promotions and campaigns.

Qualifications:

Bachelor's Degree in Hospitality, Business Administration, or any related field (preferred).

4+ years of experience in hospitality, retail, or cinema operations (at least 1 year in a supervisory role).

  • Duty Manager

    2 days ago

    Bengaluru, Karnataka, India Pvrinox Pictures Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    A cinema duty manager plays a critical role in ensuring the smooth operation of a movie theater, providing excellent customer service and overseeing the daily activities of the cinema. Below is a general job description:Cinema Duty Manager Job DescriptionPosition Summary:The Cinema Duty Manager is responsible for managing the daily operations of the cinema...

  • Duty Manager

    3 days ago

    Bengaluru, Karnataka, India Protonzone Consulting Full time ₹ 2,16,000 - ₹ 2,64,000 per year

    We are also looking for Duty Manager (male / female). Salary bracket shall be from 18000 – 22000/- pmThe job description is as follows:Job Purpose To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. The...

  • Duty Manager

    2 weeks ago

    Bengaluru, Karnataka, India JLL Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Duty Manager

    5 days ago

    Bengaluru, Karnataka, India Zolo Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    This role is for Duty Manager in hotel.About Zolo:ZoloStays stands out as the leading provider of managed co-living spaces in India, cateringto the needs of both working professionals and students. With over $100 Mn funding fromNexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing.Zolo is a community that fosters growth and...

  • Duty Manager

    6 days ago

    Bengaluru, Karnataka, India JLL Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Duty Manager

    6 days ago

    Bengaluru, Karnataka, India Cushman & Wakefield Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job TitleDuty ManagerJob Description SummaryJob DescriptionTo take care of smooth operation of all equipmentTo control and monitor the preventive maintenance carried out as per schedule.To provide the resource and time for OHS&W training, work places, accommodation and facilities for staff.To attend OHS&W meeting and addressing OHS&W issues.Ensure SO...

  • Duty Manager

    2 weeks ago

    Bengaluru, Karnataka, India JLL Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • Duty Manager Spa

    7 days ago

    Bengaluru, Karnataka, India Odespa wellness Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Location:BangaloreReporting To: Spa Manager / Operations ManagerRole SummaryThe Duty Manager acts as the front-line leader responsible for ensuring smooth day-to-dayoperations during their shift. This includes supervising the team, achieving sales targets,ensuring guest satisfaction, managing inventory and cash handling, and maintaining spaambiance. The role...

  • Duty officer

    3 days ago

    Bengaluru, Karnataka, India Pvrinox Pictures Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The Duty Officer is responsible for overseeing the daily operations of the multiplex during assigned shifts. This includes managing staff, ensuring customer satisfaction, maintaining safety standards, and resolving any operational or customer service issues that arise. The Duty Officer acts as the point of contact for both staff and customers and ensures the...

  • Duty Manager

    2 days ago

    Bengaluru, Karnataka, India Pvrinox Pictures Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    · Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis.· Key management: includes opening & closing of shift in presence.· Cash Management: includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc.· Monitors and controls, on an on-going basis:a)     Quality...