Duty Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Duty Manager - Technical

Role Overview

The Technical Duty Manager is responsible for ensuring the smooth operation, maintenance, and safety of all technical systems and infrastructure within the tech park. This includes HVAC, electrical, plumbing, fire safety, elevators, and Building Management Systems (BMS). The TDM acts as the first point of contact for technical escalations and coordinates with internal teams and external vendors to resolve issues efficiently.

Key Responsibilities

1. Operations & Maintenance

Oversee daily operations of all technical systems (HVAC, electrical, plumbing, elevators, etc.).

Monitor and manage BMS for real-time alerts and system performance.

Ensure timely preventive and corrective maintenance activities.

Conduct routine inspections of equipment and infrastructure.

1. Vendor & Contractor Management

Coordinate with service providers for specialized maintenance (e.g., coil cleaning, elevator servicing).

Review and approve work permits and ensure compliance with safety protocols.

Track vendor performance and escalate delays or quality issues.

1. Emergency Response & Troubleshooting

Act as the technical lead during emergencies (e.g., power outages, system failures).

Provide immediate troubleshooting support and escalate to senior management or OEMs when needed.

Maintain logs of incidents and corrective actions taken.

1. Compliance & Safety

Ensure adherence to statutory regulations (fire safety, electrical safety, environmental norms).

Conduct risk assessments and implement mitigation measures.

Support audits and inspections by regulatory bodies.

1. Team Coordination & Supervision

Supervise technical staff and assign daily tasks.

Conduct training sessions on SOPs, safety, and equipment handling.

Foster a culture of accountability and continuous improvement.

1. Reporting & Documentation

Maintain daily shift logs, incident reports, and maintenance records.

Submit periodic reports on system health, energy consumption, and maintenance KPIs.

Recommend upgrades or replacements based on asset lifecycle analysis.

1. Stakeholder Communication

Liaise with facility managers, tenants, and internal departments for issue resolution.

Provide updates on ongoing technical activities and expected timelines.

Handle escalations professionally and ensure closure with proper documentation.

Skills & Qualifications

Degree/Diploma in Electrical/Mechanical Engineering or Facility Management.

5+ years of experience in technical operations, preferably in commercial real estate or tech parks.

Strong knowledge of HVAC, BMS, fire systems, and electrical infrastructure.

Excellent problem-solving, communication, and vendor management skills.

Familiarity with CMMS (Computerized Maintenance Management Systems) is a plus.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.