Technical Associate

6 days ago

Kolkata, West Bengal, India Tata Classedge Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Manage stakeholders for site survey, site readiness, material delivery tracking etc.
• Manage different vendors for installation as per SOW, monitoring the implementation, installation certification, ILC update & project documentation
• Windows, Ubuntu, ClassEdge Server & Client installation, troubleshooting.
• Timely Implementation as per commencement dates.
• Ensure high level of Customer Satisfaction through smooth service
• Spot upsell & cross-sell opportunities in the region.
• Manage outsourced staff, provide timely feedback and monitor their performance
• Coordination & troubleshooting IT service calls at client site.
• Coordination with service desk & OEM to ensure SLA management.
• Coordination for repossession of assets.
• Follow up with the clients for collections.
• Visit the client site and ensure smooth working of Installed Assets
• Update Project portal in a timely manner
• Share Reports with the manager

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