Chat Support

1 week ago

Pune Maharashtra India CrelioHealth Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Position- Chat Support Executive

Experience: 0-3 Years

Work Mode: WFO (Pune)

Communication: Excellent 

Skillsets: Not Technical, Presentable, positive attitude


About CrelioHealth:
CrelioHealth (formerly LiveHealth) is IT product company in the Health care domain. We are almost decade-old IT product organization.
We are flourish, Open & Flexi culture organization with youthful team.
We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.

Our Product -

  1. CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing business better
  2. CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
  3. CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases

Org link - 

We are voted as #14 rank in G2's List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at  or get updates on https://blog.livehealth.inCrelioHealth for Diagnostics
Blog - CrelioHealth for Diagnostics



Responsibilities
  • Interact with users through a series of actions and answer all queries, resolve issues via chat.
  • Maintain and update records for daily queries and escalation.
  • Support the roll-out of new application features.
  • Troubleshoot systems, network problems, diagnosing and solving software issues at users' end.
  • Escalate problems that cannot be fixed at tier-one support and updating users on the status of problems.
  • Assist with high severity requests or issue escalations as needed.


Requirements
  • Must be a graduate in any stream. 
  • Effective written and spoken English communication skills.
  • Must be Articulate and Spontaneous in Active conversations to handle tough situations.
  • Ability to recognize the sensitive nature of issues and maintain confidentiality.
  • Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
  • The willingness and curiosity to learn new environments and develop new skills.
  • A high degree of intensity, follow-through, and collegiality.
  • Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
  • Ability to thrive in high-demand, high-pressure situations.
  • Should be flexible in working on the US- Time Zone.
Looking for Immediate Joiners or with a Notice period of 30 days

Benefits/Perks:

  1. Attractive pay scale
  2. Mediclaim benefits -Employeee+Spouse+2Childrens+Parents
  3. Infinite Leave's availability post confirmation (T & C apply)
  4. Flexible working hours
  5. Saas Product based experience


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