Post Sales Manager

3 days ago

Pimple Nilakh Pune Maharashtra, India Golden Abodes Full time ₹ 14,40,000 - ₹ 84,00,000 per year

The Post Sales Manager will oversee and manage all post-booking activities, ensuring a smooth and transparent experience for clients from booking confirmation to possession. The role involves handling customer documentation, payment coordination, registrations, and after-sales service while maintaining high standards of client satisfaction and operational efficiency.

Key Responsibilities:

  • Lead the post-sales team and ensure efficient handling of customer relationships after booking.
  • Supervise all documentation processes including agreements, loan disbursement, and registration.
  • Monitor payment schedules and coordinate with the accounts team for timely collections.
  • Maintain strong coordination between sales, legal, accounts, and project teams to ensure accurate client updates.
  • Address and resolve client concerns or grievances promptly and professionally.
  • Track project progress and communicate possession timelines to customers.
  • Manage and update CRM systems with client details, payment status, and follow-up notes.
  • Prepare MIS reports on customer status, payments, and pending deliverables.
  • Ensure compliance with RERA and company policies in all customer-related processes.
  • Plan and execute possession and handover activities smoothly.
  • Implement process improvements to enhance customer satisfaction and reduce turnaround time.

Qualifications & Experience:

  • Bachelor's degree in Business Administration, Commerce, or a related field (MBA preferred).
  • 4–8 years of experience in post-sales, CRM, or customer relationship management within the real estate industry.
  • Strong understanding of real estate documentation, agreements, and registration formalities.
  • Excellent communication, leadership, and problem-solving skills.
  • Proficient in MS Office, Excel, and CRM software.
  • Ability to manage a team and handle multiple projects simultaneously.

Key Attributes:

  • Customer-centric and proactive approach
  • High attention to detail and accuracy
  • Strong organizational and leadership abilities
  • Professional demeanor and ethical work practices

Job Type: Full-time

Pay: ₹20, ₹70,000.00 per month

Work Location: In person

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