Associate Manager

Location: IN - Bangalore 24/7 | Job-ID: | Contract type: Standard | Business Unit: System Engineering & Technicians

Life on the team

• A fantastic opportunity has arisen for the Associate Manager delivery role to join Computacenter's dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia; a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.
• You'll get to work with some of the most talented and passionate people in the business. You'll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore.
• This role will be primarily focused on delivering a BAU / Project services within a shared service delivery model.
• With open access to thought leaders and major industry players you'll get exposure to leading edge technologies which will enable you to advance your skills.

What You'll Do

We are seeking a highly skilled and dynamic Associate Manager delivery to lead our Infrastructure Operations team. The ideal candidate will have extensive experience leading the data center services. You will be responsible for managing a dynamic & vibrant team driving innovation, automation & blended with analytics revolving around initiatives, engaging with customers, and fostering innovative ideas to enhance our infrastructure services.

What You'll Need

• Experience: Minimum of 12-15 years in IT infrastructure management and proven experience in leading and managing a diverse team.
• Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customer's experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold.
• Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively.
• Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects.
• Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals.

**Good to have **

 - Bachelor's degree in computer science, Information Technology, or a related field; master's degree preferred.

- Certifications in relevant technologies (e.g., AWS, Azure, VMware, or other cloud/storage platforms) are a plus.

About us

• With over 20,000 employees across the globe, we work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organizations, driving digital transformation, and enabling people and their businesses.

About us

• With over 20,000 employees across the globe, we work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organizations, driving digital transformation, and enabling people and their businesses.