Manager- Quality Assurance

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Manager/Manager, Quality Assurance Underwriting

In this role, you will be responsible for the function of the position, which is to manage inventories, ensuring the quality and timeliness of transactions is maintained for the process.

Responsibilities

Conduct and publish RCA

Work with OPS on creating FMEA

Generate weekly / monthly QA reports

Driven Quality control and enhancement measures through his team

Provide Support for Error Rebuttals meetings

Ensure Internal QA SLA's and requirement are met.

Transaction audit according to standard work & SOP

Independently manage both verbal and written communication with customer around QA observations

Plans and organizes tasks and work responsibilities to achieve objectives

Comprehending and responding to customer inquiries. Identify, research, and resolve problems

Assist with/perform other team tasks as required including work allocation

Ability to accurately interpret and compile information from a variety of sources and systems

Ensure that turnaround time and quality of the work meets Company service standards.

Manage own work in process and support team efforts to ensure that individual, team goals are met.

Maintain key records like working files, email for reference and audit purpose

Should be able to handle basic day to day requirements of excel and outlook including daily, weekly and monthly reporting to customer and management

Qualifications we seek in you

Minimum Qualifications / Skills

Any Graduate

Relevant experience

Preferred Qualifications/ Skills

Effective written, verbal, and listening communication skills

Research and analytical skills

Detail oriented

Effective interpersonal skills

Ability to balance timeliness, accuracy and productivity independently

Adjust easily to changes required as a result of workload re-assignment and business processes

Teamwork – Achieve team objectives effectively through workload prioritization

Business awareness

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobManager

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingSep 19, 2025, 12:14:58 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time