Quality Assurance Assistant Manager

2 days ago

Noida, Uttar Pradesh, India Teleperformance (TP) Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Summary

We are seeking a highly motivated Quality Assurance (QA) Assistant Manager to support the QA Manager in overseeing and improving the quality processes across our products and services. The QA Assistant Manager will help lead the QA team to ensure that all deliverables meet company standards and customer expectations through effective testing, documentation, and continuous improvement initiatives.

Key Responsibilities

  • Assist the QA Manager in planning, coordinating, and executing quality assurance activities for projects and products.
  • Supervise and mentor QA team members, including assigning tasks, monitoring progress, and providing technical guidance.
  • Develop, review, and implement test plans, test cases, and test scripts for manual and automated testing efforts.
  • Coordinate with cross-functional teams (development, product management, support) to understand requirements and ensure test coverage.
  • Monitor and report on quality metrics, test results, defect trends, and progress to stakeholders.
  • Support the identification, documentation, and tracking of defects through to resolution.
  • Facilitate root cause analysis and implement corrective and preventive actions to improve product quality.
  • Promote adherence to QA best practices, methodologies, and company quality standards.
  • Assist in process improvements, tool evaluations, and automation strategies to increase efficiency and effectiveness.
  • Participate in risk assessments and help ensure compliance with regulatory or industry standards where applicable.
  • Manage QA resources and schedules to meet project deadlines and quality objectives.
  • Conduct training and knowledge sharing sessions for QA team members and other departments.

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