L2 Desktop Support Engineer IN

1 day ago

Bengaluru, Karnataka, India Excis Compliance ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year
WE'RE HIRING A L2 DESKTOP SUPPORT TECHNICIAN AT BANGALORE, INDIA

Excis is a global IT support leader globally, driven by innovation and collaboration.
We're looking for a proactive Desktop Support Technician to manage hardware,
software, and IT assets across multiple locations. Join us for a rewarding career in a
supportive, family-like environment where you'll look forward to coming to work every
day.

∙Client in 190 countries
∙6000 Engineers
∙200 Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual
achievements fuel team success. From solving complex IT challenges to celebrating
wins together, we put our people first.

Start your journey with Excis and grow with us

 What you'll do:
  • Provide onsite and remote support for desktops, laptops, printers, and mobile devices.
  • Troubleshoot hardware, software, and network connectivity issues.
  • Perform break-fix support, system upgrades, and component replacements.
  • Read and interpret error codes, run diagnostics, and resolve faults using approved tools and procedures.
  • Handle application support for the organization's standard software suite and operating systems (primarily Windows).
  • Support user account management, device configurations, and access-related issues.
  • Maintain and manage IT inventory; ensure stock accuracy through regular audits and reporting.
  • Prepare and submit daily, weekly, and monthly IT asset and activity reports.
  • Collaborate with L1 support and escalate issues to L3 or vendor support when needed.
  • Document all support activities in the IT ticketing system with clarity and completeness.
  • Assist in on-site support activities, including office moves and setup of IT equipment.


Requirements
  • 2–4 years of experience in desktop support or a similar IT support role.
  • Strong working knowledge of Windows OS, desktop hardware, and software troubleshooting.
  • Familiarity with ITSM tools, imaging software, and remote support platforms.
  • Good understanding of inventory management practices.
  • Excellent communication and customer service skills.
  • Ability to work in staggered shifts and travel to multiple sites if required.


Benefits Why Join Us?:

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in
Bangalore, India, and be at the forefront of IT support excellence

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