Desktop Support Engineer

18 hours ago

Bengaluru, Karnataka, India Emmvee Photovoltaic Power Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Desktop Engineer

Location: [Bangalore]

Job Type: [Full-Time]

Department: IT Support / Infrastructure

Reports To: IT - Head

Working Days: 6 days/Week

Shifts : Rotational Basis

Job Summary:

We are looking for a skilled Desktop Engineer to provide technical support, maintain, and troubleshoot end-user hardware, software, and systems. The ideal candidate will have a strong background in desktop support, excellent problem-solving skills, and a customer-first mindset.

Key Responsibilities:

  • Install, configure, and maintain desktop hardware, software, and peripherals (PCs, printers, monitors, etc.)
  • Provide technical support to end-users on Windows/Mac systems and standard applications (e.g., MS Office, email, VPN)
  • Troubleshoot hardware and software issues, both remotely and on-site
  • Set up and manage user accounts, permissions, and profiles using Active Directory
  • Maintain and update operating systems and software patches
  • Support IT asset inventory management and lifecycle tracking
  • Configure and support mobile devices and remote access solutions
  • Collaborate with the network and systems teams for escalations and infrastructure issues
  • Document technical processes, solutions, and support requests in ticketing systems (e.g., ServiceNow, Jira, Freshservice)

Requirements:

Technical Skills:

  • Strong knowledge of Windows 10/11 and macOS environments
  • Familiarity with Microsoft Office 365, Teams, and Outlook support
  • Hands-on experience with Active Directory, Group Policy, DNS/DHCP basics
  • Basic understanding of networking concepts (IP addressing, VPNs, firewalls)
  • Experience with remote support tools (e.g., TeamViewer, AnyDesk, RDP)
  • Imaging and deployment tools (e.g., SCCM, MDT) is a plus
  • Knowledge of endpoint protection software and security practices

Qualifications:

  • Graduation/Post Graduation in IT, Computer Science
  • 24 years of experience in a Desktop Support / IT Support role
  • Certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator (MD-100/MD-101) are desirable

Soft Skills:

  • Excellent troubleshooting and diagnostic skills
  • Strong communication and interpersonal abilities
  • Ability to work independently and prioritize tasks under pressure
  • Customer-focused with a proactive attitude

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