Customer Support International

16 hours ago

Bengaluru, Karnataka, India Trigent Software Full time ₹ 3,00,000 - ₹ 6,50,000 per year

Job description

Greetings from Trigent Software

Candidate with excellent communication skills are higly preferred.

Role: International Customer Service

Mode of Work: Work from Office

Experience : 0 - 6yrs

Location: Bengaluru (Bellandur)/ Mumbai

Working Days: 5 days

Shift: Rotational ( Including Night Shifts )

Qualification: Any Graduate with Tech Expertise

Salary : 3 LPA - 6.5 LPA

Cab: Pick and Drop will be provided

Notice : Immediate/ 15days Notice

Roles & Responsibilities:

Job Description:

  • Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
  • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
  • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
  • Walk customers/ Provide navigational support on self service portal
  • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
  • Place outbound calls to customers when required in line with Client / Company guidelines
  • Work productively whilst maintaining exceptional call/data quality standards in line with targets
  • Contribute to the team through open and regular communication with peers / supervisors
  • Adhere to all company or departmental policies and procedures (personnel and operational)
  • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
  • Maintain regular and punctual attendance in line with company policies and procedures
  • Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

  • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
  • Good technical aptitude with an ability to learn quickly
  • Excellent verbal and written communication skills

Experience Profile

  • Prior international BPO work experience preferred
  • Freshers acceptable

Personal Attributes

  • Able to work on a flexible basis as determined by the business needs
  • Ability to work under pressure
  • Team worker
  • Positive Attitude
  • Quick Learner
  • Punctual and Disciplined
  • Good Communication skills
  • Customer Focussed
  • Results driven
  • High standards of Integrity
  • Attention to detail

Working Hours:

  • Shift will be in any of United States of America time zones
  • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

**looking only for immediate joiners**

For More Details Contact HR Sujath Ali @ {call or WhatsApp} or email your resume to

Regards

HR Sujath Ali

Trigent Software

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