International customer support

4 days ago

Bengaluru, Karnataka, India 24 7 ai Full time ₹ 30,00,000 - ₹ 60,00,000 per year

We are hiring Customer Support Executives for our International US Voice Process. This role involves handling inbound and outbound customer calls, resolving queries, and ensuring customer satisfaction. Both freshers and experienced candidates are welcome to apply.

Location: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Rd, Sarjapur, Bengaluru, Karnataka 560087

Tomorrow : 11.30am come down to office

Mention HR swarnalakshmi ARC 144 on top of your resume & Mention at Registration Desk

Key Responsibilities:

  • Handle inbound and outbound calls from US-based customers.
  • Respond to customer inquiries and provide accurate information.
  • Troubleshoot and resolve issues related to products or services.
  • Maintain a high level of customer satisfaction and professionalism.
  • Document all customer interactions in the CRM system.
  • Meet performance metrics such as call quality, response time, and customer satisfaction.
  • Escalate complex issues to the appropriate internal teams when necessary.

Requirements:

  • Excellent communication skills in English (both verbal and written).
  • Prior experience in voice process preferred Freshers& Experience.
  • Ability to work Rotational night shifts as per US time zones.
  • Strong problem-solving skills and a customer-centric approach.
  • High school diploma or equivalent; 12PUC Can apply.

Benefits:

  • Attractive salary with performance-based incentives.
  • 2-way Cab facility with 20kms
  • Training and career development opportunities.
  • Health insurance and other employee benefits.

Person name :Swarnalakshmi ARC 144Contact No : Reference Code: Important Notes: ARC / 144

  • Only candidates currently residing in Bangalore will be considered. Outstation candidates are requested to relocate
  • Immediate joiners are highly preferred.

Role: Customer Success - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer SuccessEducationUG: Graduation Not Required, Excellent communication required must.

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