Customer Service Advisor
22 hours ago
and
The C and L Group incorporating and is a proud partner to leading Household names and as a Customer Account Manager or Paralegal you will be the first point of contact for our client customers. who are in financial difficulties
We operate from a vibrant workplace and have just opened our first offices in India Raipur, Chhattisgarh this is an excellent oppurtunity to get involved in a new project with us
The C and L Group of Companies is transforming
Do you have a good command of English and pride yourself on your ability to resolve customers' queries and provide the right level of support every time
- Would like a future oppurtunity to come to the UK to work
Do you thrive on delivering a first-class customer service?
Does exceeding targets come naturally to you?
Are you passionate about your performance and development?
We're looking for skilled or semi customer service professionals dedicated to putting customers at the heart of what we do.
We have a five-year plan to transform the way we work, serve our clients and their customers and you can help make it happen
We know that to be successful, we need to hire the very best. That's why we have raised our basic salary, with the opportunity to earn even more through our bonus scheme OTE uncapped
So, what else is changing? Here's a taster
Newly refurbished offices
Attractive bonus package
Increased annual leave
About the role
We're a proud partner to leading Household names
As a Customer Support Representative for our Resolutions department, you'll be the first point of contact for customers with financial issues.
As a business who is striving towards providing first time resolution for our customers clients, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve the issue by the end of every call.
Working in a team of up to 6 Customer Support Representatives in our Resolutions department, you'll enjoy a vibrant workplace in a fantastic location
About you
A student studying law or law and business, with first class English you'll thrive on using your problem solving skills as well as beating targets – but you'll always make sure that the customer's interests come first. You understand the customer's perspective and have a natural ability to build a strong rapport with clients and customers alike. with excellent communications skills both orally and in writing
Our Paralegals and Support Representatives will have:
An understanding of working in a regulated environment and preferably in a resolution or complaints support role but be prepared to learn as training can be provided
A passion to deliver a first-class customer service
Enthusiasm for working in a fast-paced, targeted environment
Excellent communication skills
Great team spirit
Working for us works for you
Here are the key benefits we offer our people:
· A good starting salary
A pay increase after six months
- Performance Bonus
Regular incentives with amazing prizes to be won
Free Wi-Fi, hot drinks and fresh fruit
Discounted SKY TV and broadband packages through perbox
Pension scheme
Comprehensive in-house training
Clearly defined career progression opportunities
Great employee discounts at local shops, gyms and restaurants
So, what are you waiting for?
Shift patterns will be variable and based on a 37.5 hour contract, which the Recruitment team will be happy to discuss with you should you be shortlisted for telephone interview.
Please note that we have a thorough referencing process, which includes credit and criminal record checks.
Job Types: Full-time, Permanent, Internship, Contractual / Temporary
Contract length: 18 months
Pay: From ₹25,000.00 per month
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