Service Advisor

2 weeks ago

Durg, India Shivnath automobiles pvt ltd ( bhilai supela) Full time

Service Advisor Job Duties
- Communicates with clients about vehicle problems, insurance questions, and warranty issues
- Maintains positive relationships with clients to ensure repeat and return customers
- Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
- Answers customer questions about services, including when to expect vehicle repairs
- Displays extensive knowledge about products and services
- Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
- Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
- Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
- Acts as an advocate for clients when communicating vehicle problems and needs to repair department
- Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
- Processes customer payments
- Demonstrates extensive knowledge of service department

**Qualification**: B.E. Mechanical (required)

**Experience**:Total 3-4years in Service Advisor (required)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹9,800.00 - ₹14,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Schedule:

- Fixed shift

Supplemental pay types:

- Performance bonus

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