Hotel Manager

5 days ago

Mohali, Punjab, India Skylane Dronetech Pvt Ltd. Full time ₹ 18,00,000 - ₹ 36,00,000 per year

Role Objectives

  • Oversee the overall operations of the hotel, ensuring seamless guest experiences.
  • Deliver excellent customer service while maintaining high standards of quality and hospitality.
  • Lead, manage, and motivate the front office, housekeeping, F&B, and operations teams.
  • Drive business growth, occupancy, and guest satisfaction through effective management.

Core Deliverables

  • Supervise front desk, housekeeping, F&B, and support staff.
  • Manage reservations, room allocations, and guest check-in/check-out processes.
  • Monitor inventory, vendor management, and operational costs.
  • Ensure compliance with health, safety, hygiene, and licensing standards.
  • Handle guest feedback and escalations with professionalism and empathy.
  • Track and report on occupancy rates, revenues, costs, and KPIs.
  • Implement promotions, packages, and upselling strategies to increase profitability.
  • Conduct regular staff training to maintain service excellence.

Skills Required

Mandatory:

  • Strong leadership and team management skills
  • Excellent communication & interpersonal abilities
  • Knowledge of hotel operations (Front Office, Housekeeping, F&B, Guest Services)
  • Customer-first mindset with strong problem-solving skills

Preferred (Add-on):

  • Proficiency in MS Office (Excel/Word) for reporting
  • Hands-on with hotel management software / PMS systems
  • Financial acumen for budgeting and cost control

Experience

  • Hands-on: Minimum 3–5 years in hotel/hospitality operations
  • Total Industry: 5–7 years in hospitality / customer service management
  • Prior experience as Assistant Hotel Manager, Operations Manager, or Hotel Manager preferred

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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