Relationship Manager

15 hours ago

Kolkata, West Bengal, India Acura Solution Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Job Description:

Job Requirements

Role/Job Title: Relationship Manager - Corporate Coverage

Function/ Department: Wholesale Banking

Job Purpose:

The job purpose is to spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade.

Roles & Responsibilities:

  • Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice.
  • This role further entails the responsibility of understanding client needs, business and sector characteristics.
  • Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank's policies.
  • The role bearer is accountable for customer acquisition, due diligence and recovery.
  • Ideate to create diversified revenue sources for wholesale banking and facilitate campaigns to increase customer penetration and acquire high quality clients.
  • Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank.
  • Gather and leverage market intelligence to incorporate best practices.
  • Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals.
  • Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes.
  • Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance.
  • Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business.

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