Associate Quality Manager

5 days ago

Bengaluru, Karnataka, India ThoughtFocus Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Position Summary

This position is responsible for leading the assigned Quality Assurance team to consistently achieve business results and to ensure internal/external customer/client service expectations are fulfilled.

This position will also be responsible for performing project management duties including planning, scheduling, and controlling quality assurance activities to meet performance/quality, cost, and time objectives.

Job Responsibilities

  • Leads, develops and coaches team: - Provides clear expectations, feedback and recognition - Participates in the hiring/selection process - Writes and conducts performance evaluations and progress reports - Handles associate relations issues

  • Delivers results in line with the following key metrics/accountabilities: - Development project timelines - Application quality, system uptime and system performance targets - Associate retention

  • Develops QA plans, test strategies and procedures.

  • Performs workload analysis and reviews and assesses test coverage.

  • Promotes a consistent testing methodology and ensures that prescribed QA practices and methods are utilized throughout the entire QA process.

  • Partners with QA Architect to develop and maintain standards for quality assurance methods, processes, systems and procedures, including maintaining testing tools and defect tracking tools.

  • Works with other senior members, managers and architect to assess/introduce/implement new quality assurance frameworks, tools and processes.

  • Communicates with third party vendors, end users, customers and internal product stakeholders on systems requirements, enhancements and recommendations to support business direction.

  • Develops and maintains a solid understanding of the technology tools and trends and remains current in new technology developments and their potential impact on the department.

  • Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines.

  • Manages expenses in line with departmental budgets and corporate business conditions.

  • Enforces and supports all company policies and procedures. Fully supports the company's commitment to safety and the environment and strives to maintain a clean, healthy and safe workplace.

Competencies

  • Delivers ResultsDelivers Results cannot be removed.

  • Success Model BehaviorsSuccess Model Behaviors cannot be removed.

Qualifications

Experience:

  • 10+ years software or web-based quality assurance experience including extensive experience with QA scripting tools.

  • Prior project management/leadership experience in a QA environment.

  • Strong experience using test management and automated testing tools.

  • Strong understanding of software development methodologies and practices.

Education:

  • Bachelor's Degree in Computer Science, Information Technology or business-related field

Other Skills/Qualifications:

  • Strong analysis and problem-solving skills.

  • Strong attention to detail and organizational skills.

  • Excellent oral and written communication skills.

  • Ability to function both independently and as part of a team focused on specific deliverables and objectives.

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