Customer Relationship Management Consultant

3 days ago

Pune, Maharashtra, India Burckhardt Compression Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The role of the Inhouse Consultant CRM is the administration and support of Dynamics 365 Customer Engagement and Power Automate / Power Apps used in the content of CRM and the support of users in the responsibility Area.

Key Responsibilities

  • Implement changes using customizations in the applications.
  • Create Power Automate and PowerApps in the context of Dynamics 365.
  • Monitor and maintain Applications in responsibility area.
  • Support users and 1st level support with troubleshooting the applications in the responsibility area (2nd level support)
  • Management of security roles
  • Data cleaning tasks
  • Documentation of administrative tasks
  • Participation in implementation projects

Education/ experience / languages:

  • B.E. in computer science or equivalent
  • At least 5 years in depth experience with CRM administration and support.
  • Good knowledge of Dynamics 365 (Sales, Field Service or Customer Service)
  • Knowledge of Power Platform (Power Automate Flow, Power Apps)
  • Ability to do OOTB customizations in Dynamics 365 (CRM, Field Service)
  • Good knowledge of HTML, CSS, XML
  • Experience with JavaScript in Dynamics 365
  • Knowledge of C# .NET
  • Knowledge with Azure Web Apps, Logic Apps, Function Apps
  • English (very good knowledge)

Special requirements

  • Driving change towards stability, reliability, innovation, renewal
  • Work in a structured way
  • Delivery orientation
  • Strong analytical skills and intercultural skills

Ability to work in international and virtual teams

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