TL - CRM(Health Insurance)

6 days ago


Pune, Maharashtra, India Digit Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Team Lead Health Claims CRM

Position Description

You are the voice of calm in the chaos.

 As the Team Lead – CRM (Customer Relationship Management) for Health Claims, you ensure every concern is met with clarity, urgency, and empathy. You bridge the gap between internal teams and external partners, owning both the issue and the resolution with strategic insight and operational finesse.

Key Responsibilities

  • Performance Monitoring

     Guide and monitor CRM users to ensure they meet productivity and quality benchmarks.
  • Stakeholder Engagement

     Conduct meetings with PAN India partners, clients, and sales teams to understand issues and gather insights for resolution.
  • Grievance Management

     Implement process improvement techniques to reduce complaints, escalations, and enhance overall customer satisfaction.
  • Gap Identification & Resolution

     Identify systemic gaps and coordinate with internal stakeholders to drive timely fixes.
  • Audit & Quality Feedback

     Conduct regular audits and provide performance feedback to CRM team members for continuous improvement.

Experience & Skills Required

Experience: Minimum 2 years in customer service, client relationship, or health claims CRM role

Technology Skills: Proficient in Microsoft Office Suite

Core Competencies: Communication, Assertiveness and Proactiveness

Education required: Graduate or Postgraduate in any stream

What GoDigit Gains from You

You turn escalations into trust and interactions into insights. With a problem-solving mindset and a customer-first approach, you make the health claims service more responsive, humane, and reliable.

Own the Conversation. Lead the Resolution.

Be the voice customers remember, for the right reasons.


  • health insurance

    4 days ago


    Pune, Maharashtra, India Transcom Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job descriptionRoles and Responsibilities* Provide expert advice on health insurance products to clients, ensuring they meet their needs and expectations.* Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling insurance products.Desired Candidate Profile* 0-5 years of experience in health...


  • Pune, Maharashtra, India Right Policy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesWe are a leading Insurance consultancy company in Pune. We are currently seeking a Back Office Assistant to manage the following responsibilities:* Health and motor insurance claims processing* Insurance policy renewals (no direct sales, no telecalling)* Management of insurance company portals* Customer interaction for follow-up and...

  • CRM Coordinator

    4 days ago


    Pune, Maharashtra, India Africa Kpo Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Enter, update, and maintain customer and lead information in the CRM software.Collect data from the marketing/sales team and ensure timely updates.Ensure accuracy, completeness, and consistency of CRM data.Generate and share MIS/CRMHealth insuranceMobile bill reimbursementsAnnual bonus

  • Crm Executive

    2 weeks ago


    Pune, Maharashtra, India Shubh Developers Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Handle client interaction & maintain strong relationshipManage agreement, registration & demand letterFollow-up & ensure recovery of pending paymentCoordinate post-sales activities for smooth client servicingUpdate & maintain data in CRM software Required Candidate profileMinimum 2 years of experience in real estate CRM or a similar roleStrong knowledge of...


  • Pune, Maharashtra, India Transcom Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and Responsibilities* Provide expert advice on health insurance products to clients, ensuring they meet their needs and expectations.* Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling insurance products.Desired Candidate Profile* 0-5 years of experience in health insurance sales...

  • Unit Sales Manager

    2 days ago


    Pune, Maharashtra, India Health Insurance Care Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionHealth Insurance Care provides affordable, high-quality health insurance coverage, helping individuals and families access essential healthcare services. We specialize in offering comprehensive and reliable solutions under the Affordable Care Act. Our mission is to simplify health insurance and ensure protection and peace of mind for our...


  • Pune, Maharashtra, India Bajaj Allianz Life Insurance Company Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job description It's an Insurance sales and service related job, We provide you with the best-in-class training systems, since that is what differentiates Insurance Agent from the rest. Even if you don't have previous experience in selling, we will train and support Work from home/work from office Travel allowance Health insurance Life...

  • Medical Assessor

    1 week ago


    Pune, Maharashtra, India Digit Insurance Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Claims Associate MedicalCompany: GoDigit General InsuranceDepartment: Health Claims – MedicalPosition OverviewLooking to leverage your medical expertise in a dynamic insurance environment? As a Claims Associate – Medical, you will play a key role in ensuring the accuracy, quality, and integrity of health claims decisions by applying clinical knowledge,...


  • Pune, Maharashtra, India Team Vertex Cosmos Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesReach out to potential customers via outbound calls to promote and sell insurance products across Life, Health, and Motor categories.Insurance sales are structured under multiple Lines of Business (LOBs); candidates will be assigned to a specific LOB based on their previous sales experience.Understand customer needs and recommend...

  • Area Sales Manager

    1 week ago


    Pune, Maharashtra, India Aditya Birla Health Insurance (ABHICL) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilities :This position would be responsible to Manager the Health Insurance business of Aditya Birla Health Insurance for HDFC Tele Channel - VRM Channel across different channel. This role will be having direct team of 8 to 10 FLS.Key role is to Manager the relationship with Floor Managers and Partner to encase the business opportunity and...