TL - CRM(Health Insurance)
6 days ago
Team Lead Health Claims CRM
Position Description
You are the voice of calm in the chaos.
As the Team Lead – CRM (Customer Relationship Management) for Health Claims, you ensure every concern is met with clarity, urgency, and empathy. You bridge the gap between internal teams and external partners, owning both the issue and the resolution with strategic insight and operational finesse.
Key Responsibilities
- Performance Monitoring
Guide and monitor CRM users to ensure they meet productivity and quality benchmarks. - Stakeholder Engagement
Conduct meetings with PAN India partners, clients, and sales teams to understand issues and gather insights for resolution. - Grievance Management
Implement process improvement techniques to reduce complaints, escalations, and enhance overall customer satisfaction. - Gap Identification & Resolution
Identify systemic gaps and coordinate with internal stakeholders to drive timely fixes. - Audit & Quality Feedback
Conduct regular audits and provide performance feedback to CRM team members for continuous improvement.
Experience & Skills Required
Experience: Minimum 2 years in customer service, client relationship, or health claims CRM role
Technology Skills: Proficient in Microsoft Office Suite
Core Competencies: Communication, Assertiveness and Proactiveness
Education required: Graduate or Postgraduate in any stream
What GoDigit Gains from You
You turn escalations into trust and interactions into insights. With a problem-solving mindset and a customer-first approach, you make the health claims service more responsive, humane, and reliable.
Own the Conversation. Lead the Resolution.
Be the voice customers remember, for the right reasons.
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