Customer Care Executive

6 days ago

Kolkata, West Bengal, India 10x Growth Accelerator Full time ₹ 16,000 - ₹ 23,000 per year

Job description:

We are hiring Customer Support Associates for one of India's leading digital payment platforms. This is an excellent opportunity for fresh graduates to launch their career in customer support. The role involves handling customer queries via both voice and non-voice channels.

Eligibility Criteria

  • Education: Graduation (must be the highest qualification)
  • Experience: Freshers only (at this stage)
  • Communication Skills: Must be fluent in English
  • Assessment: Versant Test required for both Voice and Non-Voice processes

Compensation

  • Regular Role: ₹3.5 LPA (CTC) Expirinace 1 year On paper needed
  • Apprentice Role: ₹16,800 per month (Stipend)

Key Responsibilities

  • Resolve customer queries and issues through calls, emails, and chats
  • Provide timely and effective support while maintaining a high standard of customer service
  • Document interactions and ensure data accuracy
  • Collaborate with team members and contribute to achieving customer satisfaction goals

Key Skills Required

  • Excellent verbal and written communication
  • Good comprehension and typing skills
  • Ability to remain calm and professional under pressure
  • Willingness to work in rotational shifts if required

Selection Process

  • Versant Assessment (Voice & Non-Voice)
  • HR Interview

Job Type: Full-time

Pay: ₹16, ₹23,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Required)

Experience:

  • Customer support: 1 year (Required)

Language:

  • English (Required)

Location:

  • Kolkata, West Bengal (Required)

Work Location: In person

Speak with the employer

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