Engineer - Technical Support Center

2 days ago


Pune, Maharashtra, India TATA Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description

�The role is responsible for managing customer issues and operations. This is a 24*7 rotational shift operational role.

Responsibilities

�Researching, diagnosing, troubleshooting, identifying solutions to resolve customer reported issues.

�Intra-team/provider/vendor co-ordination for the resolution of the customer issues

�Taking ownership and driving the long pending issue for the resolution
�Following standard procedures for proper escalation of unresolved issues to the appropriate teams
�Ensure SLA are achieved & work proactively to maintain the same.

Desired Skill sets
�Knowledge on the transmission technologies like SDH, MPLS-TP, DWDM, OTN, SRVPN, PBB and IP network.

�Hands on transmission devices like Tejas, Ciena6500 and MPLS-TP, ADVA, CISCO NCS/ASR
�Demonstration of problem-solving skills
�Experience of providing customer service support in fast paced, high availability, and working on 24X7 environments.
�Maintain awareness of latest technologies in the transmission and IP domain



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