Quality Assurance Manager
2 weeks ago
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry's most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean's agentic capabilities - AI agents that automate real work across teams by accessing the industry's broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.Recognized by Fast Company as one of the World's Most Innovative Companies (Top 10, 2025), by CNBC's Disruptor 50, Bloomberg's AI Startups to Watch (2026), Forbes AI 50, and Gartner's Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we're helping the world's largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
If you're excited to shape how the world works, you'll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.About the Role:
Glean is looking for a talented Quality Assurance Manager to join our rapidly expanding, VC-backed startup. Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed.
As the QA Manager, you would be responsible for all aspects of Quality Assurance at Glean, from setting up test strategies and processes to managing qualification of all product releases to building a world class QA team
You will:
Develop a deep understanding of the product from both the customer's perspective and its underlying technical principles and architecture.Collaborate with geographically diverse, cross-functional teams to define and implement the overall product testing strategy and processes.Manage the qualification of all product releases across environmentsAct as the voice of quality within the company, championing a metrics-driven culture of continuous improvement.Advocate for and rigorously incorporate quality best practices across the organization.Lead a QA team focusing on employee growth through:Career developmentCoaching and mentoringGuiding senior engineers to maximize their potentialDefining goals and personal development plansPerforming evaluations and collaborating with employees on objectivesRetaining top talentGrow the team by building a diverse group skilled in both manual and automated testing across all relevant testing types.Implement checks and balances to ensure high-quality, productive work while preventing burnout through efficient time management.Drive the implementation and continuous improvement of test automation initiatives
About you:
Bachelor's degree in Computer Science, Electrical Engineering, or equivalent; 10+ years of industry experience, including at least 2 years in QA management.Experience with SaaS enterprise software qualification on AWS, Azure, or GCP (preferred).Experience with fast-paced development cycles involving multiple releases per week.Experience building and maintaining strong quality practices and processes.Experience hiring, developing, and managing teams in various testing modalities (manual and automated).Hands on programming skills in Python or JavaDeep understanding of testing framework architecture (page objects, custom assertions, reporting integrations)Strong experience with modern testing tools (Selenium, Playwright, Cypress etc) and API testing frameworksExperience in Search domain a plusCompensation & Benefits:
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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