Success Coach

1 week ago

Jaipur Kolhapur Noida, India Nxtwave Disruptive Technologies Full time ₹ 2,00,000 - ₹ 36,00,000 per year

Key Responsibilities

Student & Parent Engagement

  • Guide and support students in their learning journey through regular interactions.
  • Address student and parent queries, ensuring timely resolutions and follow-ups.
  • Maintain accurate records of interactions and progress in CRM systems.

Supporting Students & Daily Operations

  • Facilitate exams, campus activities, and admin tasks for smooth operations.
  • Act as a bridge between students and internal teams for effective communication.

Keeping Students Engaged & Supported

  • Encourage student participation in activities and celebrate achievements.
  • Identify students needing extra support and escalate as needed.

Ensuring Quality & Continuous Improvement

  • Manage student support tickets and ensure timely query resolution.
  • Track student engagement, collect feedback, and improve overall satisfaction.

Cross-Functional Collaboration

  • Assist in CRM management, data tracking, and process enhancements.
  • Work closely with internal teams to implement and test new initiatives.

Must-Have Skills:

  • Good Communication Skills: Proficiency in English and Hindi
  • Public Speaking Skills: Ability to confidently address and engage a large audience.
  • Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms.

Additional Qualities

  • Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry.
  • Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills.
  • Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments.

Location: Native Base Location

Working Days: 6 days a week ( Monday-Saturday)

Work Timings: 8:00 AM - 5:00 PM

CTC:

  • Internship (First 3 months): 20,000/month
  • Post-Internship: 3 LPA - 3.6 LPA

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