Customer Sales Executive

2 weeks ago

Ballygunge, West Bengal, India Kolkata Ventures Full time ₹ 1,92,000 - ₹ 2,98,000 per year

Key Responsibilities

  • Engage with potential and existing customers, provide product or service information, answer queries, and address concerns in a friendly and professional manner.
  • Respond to customer inquiries and concerns via call and live chat promptly and accurately
  • Generate sales from leads & repeats coming from various sources including but not limited to social media, app, website, referrals, phone calls, WhatsApp, etc.
  • ·Assist customers in placing orders, navigating the app, and resolving issues.
  • Ensure that a lead is responded within 15 mins of booking and close the lead at no more than 45 mins from placing of enquiry.
  • Maintain accurate and up-to-date records of all interactions, sales, and inquiries in the CRM system.
  • Follow up with potential leads to nurture relationships, track customer progress, and close sales as required.
  • Follow up with the therapists to ensure whether the payment has been collected and in case of cash payment whether the same has been transferred to the company bank account
  • Gather customer feedback and report insights to the team to improve product/service offerings.
  • Meet daily, weekly, and monthly call and conversion targets, contributing to overall sales goals.
  • Work closely with the sales and marketing teams to support campaigns, promotions, and any initiatives.

Qualifications

  • Experience: Prior experience in tele-calling, chat support and customer service is mandatory. Prior experience with sales is an advantage.
  • Technical Skills: Proficiency Google Sheet or Excel
  • Language Skills: Strong communication skills in English (Verbal & Written) & Hindi (Verbal)

Skills & Competencies

  • Communication: Strong verbal communication skills with a friendly and persuasive demeanor.
  • Customer Focused: Excellent listening skills and the ability to empathize with customers' needs.
  • Time Management: Efficient at managing time and handling multiple calls and follow-ups.
  • Problem-Solving: Ability to handle objections and provide solutions to customer issues.
  • Target-Driven: Self-motivated with a desire to achieve sales targets and contribute to team success.
  • Typing speed: Should be able to type on laptop & phone to respond to customers promptly

Office Timing :

11:00 am to 09:00 pm (Rotational Off day during the weekdays)

Salary

Rs 16,000 to Rs 23,000 per month + PF + ESI + Sales Incentive up to Rs 10,000

Job Types: Full-time, Permanent

Pay: ₹16, ₹23,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • How many years of prior experience do you have in tele calling?
  • How many years of prior experience do you have in sales?
  • Could you please share your place / area of residence in Kolkata?

Work Location: In person

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