Engineer - Global Service Operations

1 week ago

Pune, Maharashtra, India Tata Communications Full time ₹ 1,04,000 - ₹ 1,30,878 per year

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

  • The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Responsibilities

  • Taking ownership of customer issues reported, solving their problems through by providing resolution.
  • Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Ensure SLA are achieved & work proactively to maintain the same.

Desired Skill sets

  • Demonstration of problem-solving skills
  • Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
  • Maintain awareness of latest technologies in the domain

Technical Skills
Networking Fundamentals
OSI and TCP/IP models

Subnetting, IP addressing, and routing

VLANs, NAT, DHCP, DNS

Network Hardware
Routers, switches, firewalls, access points

Load balancers and network cabling

Protocols & Services
TCP/UDP, HTTP/HTTPS, FTP, SNMP, BGP, OSPF, EIGRP

VPNs and tunneling protocols (IPSec, GRE)

Operating Systems, SD-WAN

Certifications (Highly Recommended)

Cisco Certified Network Associate (CCNA)

Intermediate to Advanced
Cisco Certified Network Professional (CCNP)

Juniper Networks Certified Associate (JNCIA)

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