Customer Support

3 days ago

Vishwas Nagar Delhi Delhi, India Luxury Kase Full time ₹ 10,000 - ₹ 20,000 per year

Are you passionate about eCommerce and looking to gain hands-on experience in managing a Ecommerce store? We're looking for a Customer Support & Sales Intern who can help manage customer queries, convert sales, and assist in growing our brand.

About Us:

We run a niche Ecommerce store focused on premium iPhone cases. Our goal is to provide quality products and top-notch service to our customers.

Responsibilities:

  • Respond promptly to customer queries via email, chat, or social media
  • Call customers for RTO (Return to Origin) and abandoned cart follow-ups
  • Assist in converting potential leads into successful sales
  • Maintain customer satisfaction through professional and friendly support
  • Learn and implement marketing and sales strategies to boost store performance
  • Work with tools like Shopify, WhatsApp Business, Excel/Sheets, and CRM software (training will be provided)

What We're Looking For:

  • Strong communication skills (English & Hindi preferred)
  • Willingness to learn and adapt to new tools and strategies
  • Ability to handle customer queries patiently and professionally
  • A basic understanding of eCommerce and online shopping behavior
  • Must be self-motivated, proactive, and results-oriented

Internship Details:

  • Role: Customer Support & Sales Intern
  • Duration: 3–6 months (extendable or convertible to full-time based on performance)
  • Stipend: 10000 per month + performance-based incentives
  • Start Date: Immediately

Perks:

  • Certificate of internship
  • Letter of recommendation
  • Learn Shopify store operations from the inside
  • Opportunity to grow with a fast-growing eCommerce brand

Job Type: Internship

Contract length: 3 months

Pay: ₹10, ₹20,000.00 per month

Education:

  • Bachelor's (Preferred)

Work Location: In person

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