Customer Support

7 days ago

Vishwas Nagar Delhi Delhi, India Luxury Kase Full time

Are you passionate about eCommerce and looking to gain hands-on experience in managing a Ecommerce store? We’re looking for a **Customer Support & Sales Intern** who can help manage customer queries, convert sales, and assist in growing our brand.

**About Us**:
We run a niche Ecommerce store focused on premium iPhone cases. Our goal is to provide quality products and top-notch service to our customers.

**Responsibilities**:

- Call customers for **RTO (Return to Origin)** and **abandoned cart** follow-ups
- Assist in converting potential leads into successful sales
- Maintain customer satisfaction through professional and friendly support
- Learn and implement marketing and sales strategies to boost store performance
- Work with tools like Shopify, WhatsApp Business, Excel/Sheets, and CRM software (training will be provided)

**What We’re Looking For**:

- Strong communication skills (English & Hindi preferred)
- Willingness to learn and adapt to new tools and strategies
- Ability to handle customer queries patiently and professionally
- A basic understanding of eCommerce and online shopping behavior
- Must be self-motivated, proactive, and results-oriented

**Internship Details**:

- **Role**: Customer Support & Sales Intern
- **Duration**: 3-6 months (extendable or convertible to full-time based on performance)
- **Stipend**: 10000 per month + performance-based incentives
- **Start Date**: Immediately

**Perks**:

- Certificate of internship
- Letter of recommendation
- Learn Shopify store operations from the inside
- Opportunity to grow with a fast-growing eCommerce brand

**Job Type**: Internship
Contract length: 3 months

Pay: ₹10,000.00 - ₹20,000.00 per month

**Education**:

- Bachelor's (preferred)

Work Location: In person

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