
Customer Support Representative
1 week ago
Job Title: Telecaller – Customer Support & Order Assistance
Location: Delhi
Job Type: Full-time
Job Description:
We are looking for a dedicated and enthusiastic Telecaller to join our customer support team. The ideal candidate will handle inbound and outbound calls related to customer orders, abandoned carts, and general inquiries. You will be responsible for resolving issues, assisting customers with their concerns, and ensuring a smooth communication experience.
Key Responsibilities:
- Make and receive calls to assist customers with order-related queries and concerns
- Follow up on abandoned orders and provide support to complete transactions
- Handle customer complaints and escalate issues when necessary
- Communicate effectively with South Indian customers who may not speak Hindi
- Maintain accurate records of customer interactions
- Collaborate with internal teams to ensure customer satisfaction
Requirements:
- Basic proficiency in English, especially to communicate with non-Hindi speaking customers
- Willingness to learn and grow within the organization
- Strong communication and listening skills
- Positive attitude and commitment to customer service
- Prior experience in telecalling or customer support is a plus but not mandatory
Why Join Us:
- Supportive team environment
- Opportunities for growth and skill development
- Training provided for the right candidate
Job Types: Full-time, Fresher
Pay: ₹10, ₹15,000.00 per month
Work Location: In person
Speak with the employer
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