Customer Support Representative

2 weeks ago

Gandhi Nagar Delhi Delhi, India Ruchi Traders Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job Title: Telecaller – Customer Support & Order Assistance

Location: Delhi

Job Type: Full-time

Job Description:

We are looking for a dedicated and enthusiastic Telecaller to join our customer support team. The ideal candidate will handle inbound and outbound calls related to customer orders, abandoned carts, and general inquiries. You will be responsible for resolving issues, assisting customers with their concerns, and ensuring a smooth communication experience.

Key Responsibilities:

  • Make and receive calls to assist customers with order-related queries and concerns
  • Follow up on abandoned orders and provide support to complete transactions
  • Handle customer complaints and escalate issues when necessary
  • Communicate effectively with South Indian customers who may not speak Hindi
  • Maintain accurate records of customer interactions
  • Collaborate with internal teams to ensure customer satisfaction

Requirements:

  • Basic proficiency in English, especially to communicate with non-Hindi speaking customers
  • Willingness to learn and grow within the organization
  • Strong communication and listening skills
  • Positive attitude and commitment to customer service
  • Prior experience in telecalling or customer support is a plus but not mandatory

Why Join Us:

  • Supportive team environment
  • Opportunities for growth and skill development
  • Training provided for the right candidate

Job Types: Full-time, Fresher

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

Speak with the employer

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