CyberArk - L3 Support Professional

Position Purpose

This position would be responsible to serve as technical subject matter expert and provide consulting support to architects and engineers on application integration. Also they work with L2 support resources when they need technical help on major issues.

Responsibilities

Direct Responsibilities

Defining technical architecture, process solutions.

Providing consultation services for IT risk.

Understanding of end to end process of Account/Session/Password management on various platforms such as windows, Unix, database, applications, appliances.

Checks to be performed on CPM password failures, plugin Creation/Modification, New Connectors/Dispatchers(Webform/AutoIT/Tool Based)

Knowledge on Audit & Monitoring , Backup Restoration

User Management, Auto Provisioning/ Deprovisioning

Vault and Component Servers Health, Configuration Management, DR Switch/Drill

CyberArk Upgrade/Enhancement and Migration

Notification Settings, SMTP Management

API/Ansible/Automations, Scripts/Jobs/Calls

Assisting & Developing the Delivery of complete CyberArk Infrastructure & the corresponding functionalities.

Stay Up-to-date with the latest CyberArk features , updates and industry best practices.

Document SOP , System configurations and Incident report management.

Regular applying of the CyberArk patches as per bulletin.

Owning the P1 incidents applying the right RCA approach. Implement Change request with proper ticketing mechanism and stake holder communications.

• Implement enhancement in monitoring/alerting solutions, develop scripts for house keeping.

Contributing Responsibilities

Perform trending & root cause analysis of issues

Support and management of system outages via the published major incident management process.

Analyse automation failures, identify root cause of failure and work internally/with Vendor to fix the issue.

Attend Major Incident Management calls related to outages and complex technical issues needing interaction with multiple teams.

Attend conference calls opened by applications team for complex technical issues. Understand the urgency, priority and gravity of the situation and accordingly maintain two-way communication.

Should be able to take decisions during major incidents, outages on matters related to service degradation and managing communications to impacted stakeholders. Be able to supplement with a rationale for decisions taken.

Create and support policies, standards and processes.

Technical & Behavioral Competencies

a) Should have strong understanding on Plugin and PSM Connector development to manage the password for different applications.

b) Integrating various platforms with CyberArk, such as different LDAP providers, Windows Servers, UNIX Servers, Databases and networking Devices; Experience in LDAP directory structures preferably CA Directory

c) Experience with Windows/ UNIX platforms in large heterogeneous environment.

d) Should also has a strong background in Information Security principles and controls.

e) Fluent in English language (verbal, reading and writing)

Specific Qualifications (if required)

B.E. (Comp/ECE/EEE) / MCA/ MSc IT

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to manage / facilitate a meeting, seminar, committee, training

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 10 years