
CyberArk - L3 Support Professional
6 days ago
Position Purpose
This position would be responsible to serve as technical subject matter expert and provide consulting support to architects and engineers on application integration. Also they work with L2 support resources when they need technical help on major issues.
Responsibilities
Direct Responsibilities
Defining technical architecture, process solutions.
Providing consultation services for IT risk.
Understanding of end to end process of Account/Session/Password management on various platforms such as windows, Unix, database, applications, appliances.
Checks to be performed on CPM password failures, plugin Creation/Modification, New Connectors/Dispatchers(Webform/AutoIT/Tool Based)
Knowledge on Audit & Monitoring , Backup Restoration
User Management, Auto Provisioning/ Deprovisioning
Vault and Component Servers Health, Configuration Management, DR Switch/Drill
CyberArk Upgrade/Enhancement and Migration
Notification Settings, SMTP Management
API/Ansible/Automations, Scripts/Jobs/Calls
Assisting & Developing the Delivery of complete CyberArk Infrastructure & the corresponding functionalities.
Stay Up-to-date with the latest CyberArk features , updates and industry best practices.
Document SOP , System configurations and Incident report management.
Regular applying of the CyberArk patches as per bulletin.
Owning the P1 incidents applying the right RCA approach. Implement Change request with proper ticketing mechanism and stake holder communications.
- Implement enhancement in monitoring/alerting solutions, develop scripts for house keeping.
Contributing Responsibilities
Perform trending & root cause analysis of issues
Support and management of system outages via the published major incident management process.
Analyse automation failures, identify root cause of failure and work internally/with Vendor to fix the issue.
Attend Major Incident Management calls related to outages and complex technical issues needing interaction with multiple teams.
Attend conference calls opened by applications team for complex technical issues. Understand the urgency, priority and gravity of the situation and accordingly maintain two-way communication.
Should be able to take decisions during major incidents, outages on matters related to service degradation and managing communications to impacted stakeholders. Be able to supplement with a rationale for decisions taken.
Create and support policies, standards and processes.
Technical & Behavioral Competencies
a) Should have strong understanding on Plugin and PSM Connector development to manage the password for different applications.
b) Integrating various platforms with CyberArk, such as different LDAP providers, Windows Servers, UNIX Servers, Databases and networking Devices; Experience in LDAP directory structures preferably CA Directory
c) Experience with Windows/ UNIX platforms in large heterogeneous environment.
d) Should also has a strong background in Information Security principles and controls.
e) Fluent in English language (verbal, reading and writing)
Specific Qualifications (if required)
B.E. (Comp/ECE/EEE) / MCA/ MSc IT
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Attention to detail / rigor
Client focused
Communication skills - oral & written
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Analytical Ability
Ability to manage / facilitate a meeting, seminar, committee, training
Choose an item.
Choose an item.
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 10 years
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