Associate– Ticketing

6 hours ago

Mumbai, Maharashtra, India JioStar Full time ₹ 12,00,000 - ₹ 36,00,000 per year
The Assistant Manager – Ticketing & Merchandising plays a critical dual-role in ensuring smooth execution of two major verticals within the Brand Experience & Events team: Ticketing Operations and Merchandise Management. This individual will oversee all end-to-end ticketing requirements for major sports and entertainment properties under the JioStar portfolio, while also leading the planning, production, inventory, and distribution of official merchandise across the organization. The role requires a highly organized and collaborative professional with strong operational acumen,stakeholder management skills, and the ability to manage high-volume logistics under tight deadlines. The role involves team supervision, external agency/vendor coordination, and strict adherence to SOPs.
The Ticketing & Merchandising team at JioStar forms an integral part of the Brand Experience & Events. On the Ticketing front, the team is responsible for managing the GEM Portal—an internal system that facilitates ticket access for employees across personal and business. The team handles the end-to-end coordination of ticket procurement and distribution, covering all contractual commitments and internal business needs. With close collaboration with external stakeholders like the BCCI,ICC, BookMyShow, and Insider, and internal departments like Partnerships,Sales, Marketing and Content, the team ensures that every requirement is well-planned and executed with accuracy and accountability. From allocating high-stakes hospitality tickets to managing ground-level logistics at multiple venues, the team delivers an experience that's professional, timely, and escalation-free.
On the Merchandising front, the team is entrusted with managing the entire merchandise lifecycle—from creative development and vendor management to production, distribution, and stock reconciliation. This includes developing merchandise for internal stakeholders,media meet, brand activations, corporate gifting, fan giveaways, and promotional marketing campaigns. The team works closely with multiple departments such as Brand, Marketing, HR, and Sales to consolidate requirements Key Responsibilities
  • This is a mid-managerial role that contributes to high-visibility projects across marquee properties like IPL, ICC World Cups, BCCI matches, Pro Kabaddi League, Indian Super League, Wimbledon, and more. The candidate will be responsible for leading the Ticketing Management and ensuring effective management of internal GEM portal, disbursement logistics, stakeholder communication, and compliance reporting
  • In parallel, the candidate will drive the Merchandising vertical, working closely with internal departments to fulfill BU demand, finalize product, coordinate with external vendors, and optimize cost efficiency. This involves overseeing creative development, sample approvals, production timelines, and budgeting — while also managing centralized merchandise records for the JioStar network
Preferred Education and Experience
  • Bachelor's degree in commerce or a related field
  • 8-10 years of experience in ticketing or merchandise
  • Prior experience managing vendors, handling inventory, and executing ticketing management in a live event/sports environment is preferred
  • Familiarity with ticketing systems (e.g., Bookmyshow, ) and production vendors across merchandise categories is a plus
About Us Perched firmly at the nucleus of spellbinding content and innovative technology, JioStar is a leading global media & entertainment company that is reimagining the way audiences consume entertainment and sports. Its television network and streaming service together reach more than 750 million viewers every week, igniting the dreams and aspirations of hundreds of million people across geographies.
 JioStar is an equal opportunity employer. The company values diversity and its mission is to create a workplace where everyone can bring their authentic selves to work. The company ensures that the work environment is free from any discrimination against persons with disabilities, gender, gender identity and any other characteristics or status that is legally protected. If you would like more information about how your data is processed, please contact us.

  • Ticketing Consultant

    5 days ago

    Mumbai, Maharashtra, India Air Arena Tours & Travels Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionAir Arena Tours and Travels, established in 2005, is one of Mumbai's leading full-service travel and tour companies. Under the leadership of Mr. Rakesh Kumar Nayak, the company has developed a vast network of services across the city and is recognized as a premier travel service provider. We offer a comprehensive range of travel services...

  • Ticketing Officer

    7 days ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 5,50,000 - ₹ 7,00,000 per year

    We are hiring Customer Service AssociateSabre & Amadeus Cryptic both mandatory with Voice ticketing/ ADM experienceExperience- 1year experienceLevel 2 hiringExcellent communication skillsWFOLocation- MumbaiSalary 5.5LPA- 7LPAInterested candidates can send the resume on Sutherland never requests payment or favors in exchange for job opportunities. Please...

  • Flight Ticketing

    1 week ago

    Navi Mumbai, Maharashtra, India ENHANCE PLUS CONSULTANT Full time ₹ 4,50,000 - ₹ 5,50,000 per year

    Job Title: Customer Support Associate – Flight TicketingLocation: Airoli, Navi MumbaiWorking Days: 5 days/weekResponsibilities:Handle flight bookings, cancellations, rescheduling, and customer queries.Work efficiently on GDS systems (Amadeus / Sabre / Galileo / Travelport).Provide accurate support and maintain customer records.Requirements:GDS knowledge is...

  • Airline Ticketing Associate

    3 days ago

    Navi Mumbai, Maharashtra, India Wipro Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job descriptionCustomer Service via Calls: The role involves handling customer queries through calls using various front office tools, requiring strong communication and comprehension skills.Eligibility Criteria: Graduates Fresher and undergraduate + 1y exp can apply, but candidates with degrees like MBA, BTech, BCA, BSc IT/CS, BE, MTech, MCA, or CA are not...

  • Sr Associate GDS Airline Ticketing

    3 days ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job DescriptionRole OverviewWe are looking for a self-driven and detail-oriented professional with hands-on experience in Global Distribution Systems (GDS) Amadeus. The role requires strong analytical, communication, and ticketing/fare auditing skills, along with the ability to work effectively in a dynamic, client-centric environment.Required...

  • Sales Associate(Counsellor)

    7 days ago

    Mumbai, Maharashtra, India YES Italy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Sales Associate (Counsellor)Location: Andheri Mumbai.About YES Italy:YES Italy is a leading organization specializing in study abroad opportunities for students aspiring to pursue higher education in Italy. We provide comprehensive counselling and end-to-end assistance to make their dream of studying in Italy a reality.Job Summary:We are seeking a...

  • Guest Services Associate

    5 days ago

    Mumbai, Maharashtra, India Paradox Museum Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionParadox Museum is a globally recognized pioneer in experiential entertainment, dedicated to crafting engaging and educational experiences that challenge perceptions and defy reality. With unique exhibits inspired by local culture, each museum invites visitors to explore, learn, and be amazed by fascinating paradoxes. Currently operating in...

  • IT Service Center Associate

    7 days ago

    Mumbai, Maharashtra, India Institutional Shareholder Services Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Let's be #BrilliantTogetherISS STOXX is actively hiring a IT Service Center Associate for Mumbai (Goregaon East) location.Overview:The IT Service Center Associate will be the first point of contact for end-users seeking technical assistance. This role is responsible for providing prompt, courteous, and effective support for IT-related issues, ensuring...

  • Associate Manager

    5 days ago

    Mumbai, Maharashtra, India Microland Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description:Education Qualification :Any Graduate Skills :Primary -> Technology | Collaboration Platform Administration | Microsoft Exchange | 3 - ExperiencedPrimary -> Technology | Collaboration Platform Administration | Office 365 | 3 - ExperiencedTertiary -> Behavioral | Aptitude | Information Processing | 3 - ExperiencedTertiary -> Behavioral |...

  • Senior Associate

    5 days ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Airoli | Employment Type: Full-Time | Experience: Minimum 1 Year | Joining:Immediate Joiners OnlyJob Summary:We are looking for an experienced GDS Specialist (L2) with strong expertise in Sabre and Amadeus cryptic systems, ticketing, and ADM processes. The ideal candidate will possess excellent communication skills and demonstrate proficiency in...