Customer Support L1

2 weeks ago

Jaipur, Rajasthan, India SmartDocs Inc Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Customer Support L1 (Night Shift)

Position Overview:

We are seeking a highly motivated and customer-focused
Customer Support L1

professional to join our team. The ideal candidate will be the first point of contact for clients, providing technical and non-technical support, troubleshooting issues, and ensuring an exceptional client experience. This role requires excellent communication skills, a strong problem-solving mindset, and a client first mindset. 

Shift Timing:

This is a night shift position:
7:00 PM – 4:00 AM IST

. Candidates must be open to working in this schedule. 

Responsibilities:

  • Act as the first line of support for client queries and concerns over calls & email.
  • Provide prompt and professional assistance to resolve issues effectively.
  • Gather relevant information to diagnose and troubleshoot basic technical issues.
  • Escalate complex or unresolved issues to Level 2 support or relevant technical teams while ensuring clear communication and proper documentation.
  • Follow up with clients to ensure issues are fully resolved and satisfaction is achieved.
  • Maintain accurate records of client interactions, troubleshooting steps, and resolutions in the ticketing system.
  • Update knowledge bases and FAQ documents with new solutions and common issues.
  • Work closely with cross-functional teams (e.g., development, QA, operations) to identify and resolve recurring issues.
  • Communicate client feedback and feature requests to appropriate stakeholders.
  • Continuously identify opportunities to improve support processes and the client experience.
  • Stay updated on new product features, updates, and changes.

Skills & Qualifications:

  • Excellent communication skills in English (written and spoken).
  • Strong problem-solving and active listening skills with customer empathy.
  • Basic understanding of software/product functionality.
  • Hands-on experience with modern CRM/ticketing tools (e.g., Zendesk, Freshdesk, HubSpot, Jira).
  • Ability to prioritize tasks effectively in a fast-paced environment.
  • Patience and professionalism when managing challenging situations.
  • Team player with a willingness to collaborate with cross-functional teams.

Experience & Education:

  • 1–2 years of experience

in customer support or similar role in a software firm.
- Bachelor's degree in any discipline; background in Computer Science, IT, or related fields preferred.

This role offers an excellent opportunity to grow within a dynamic and client-centric environment. If you are passionate about delivering exceptional customer service and have a knack for problem-solving, we would love to hear from you

  • Customer Support L1

    2 weeks ago

    Jaipur, Rajasthan, India SmartDocs Business Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Customer Support L1 (Night Shift)Position Overview: We are seeking a highly motivated and customer-focused Customer Support L1 professional to join our team. The ideal candidate will be the first point of contact for clients, providing technical and non-technical support, troubleshooting issues, and ensuring an exceptional client experience. This role...

  • End User L1

    2 weeks ago

    Jaipur, Rajasthan, India algoleap Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB Description For End User Management –VIPCustomer Name JCBLOCATION BallabhgarhDOMAIN EU SupportLevel (L1/L2/L3) L2 - Required Relevant DomainExperience3-4 yearsJob Type (Onsite/Remote) OnsiteShift details (General/ 24X7) General shiftQualification GraduateCertifications Required if ANYRole PurposeEnd User support for enhancing the service quality to...

  • Customer Care Executive

    2 weeks ago

    Jaipur, Rajasthan, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 1,50,000 - ₹ 4,50,000 per year

    Role & responsibilitiesRoles and responsibilities* Handle customer inquiries, resolve issues, and provide solutions via phone, email, or chat.* Process customer orders, answer questions about products/services, and address concerns in a timely manner.* Maintain accurate records of customer interactions using CRM software.* Escalate complex issues to senior...

  • Customer/Technical Support Executive-International

    2 weeks ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,78,000 - ₹ 4,20,000 per year

    We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.Job Responsibility:Handle international customer calls efficiently and professionally.Understand customer needs and provide...

  • It Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India Qdegrees Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Provide L1/L2 IT support for hardware, software & network issues Install & configure systems, troubleshoot errors Ensure timely resolution & user satisfaction Maintain IT asset inventory & documentation

  • IT Support Head – Application Support

    2 weeks ago

    Jaipur, Rajasthan, India Hiring Embassy Full time ₹ 18,00,000 - ₹ 24,00,000 per year

    Job Title: Support Head – Application Support & MaintenanceLocation: JaipurExperience: 12–18 yearsDepartment: Service Delivery & SupportEmployment Type: Full-TimePosition SummaryWe are seeking a dynamic and technically proficient Support Head to lead our Application Support & Maintenance function. The ideal candidate will take full ownership of the...

  • Customer Support

    2 weeks ago

    Jaipur, Rajasthan, India Voylla Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Team Lead – Customer Support (Voylla)Profile Overview:As the Customer Support Team Lead at Voylla, you'll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels. You'll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand...

  • Support Head-Application Support

    5 days ago

    Jaipur, Rajasthan, India Hiring Embassy Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Support Head – Application Support & MaintenanceLocation: JaipurExperience: 12–18 yearsDepartment: Service Delivery & SupportEmployment Type: Full-TimePosition SummaryWe are seeking a dynamic and technically proficient Support Head to lead our Application Support & Maintenance function. The ideal candidate will take full ownership of the...

  • Technical Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India Lifeline Systech Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    JD For Technical Support Executive RoleKey Responsibilities* Provide technical support for web application developed using VB.NET, SQL Server, JavaScript, and jQuery * Troubleshoot and debug application issues reported by users or identified through internal monitoring. * Perform root cause analysis and provide permanent fixes or workarounds. * Analyze logs,...

  • Payment Collection Executive

    2 weeks ago

    Jaipur, Rajasthan, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    The candidateRole & responsibilitiesThe Payment Collection Process Officer is responsible for managing and executing the collection of outstanding payments from clients or customers. This role ensures timely recovery of dues, maintains accurate records, and supports financial health by minimizing overdue accounts.Preferred candidate profileQualification:...