Customer Support L1

3 days ago

Jaipur, Rajasthan, India SmartDocs Inc Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Customer Support L1 (Night Shift)

Position Overview:

We are seeking a highly motivated and customer-focused
Customer Support L1

professional to join our team. The ideal candidate will be the first point of contact for clients, providing technical and non-technical support, troubleshooting issues, and ensuring an exceptional client experience. This role requires excellent communication skills, a strong problem-solving mindset, and a client first mindset. 

Shift Timing:

This is a night shift position:
7:00 PM – 4:00 AM IST

. Candidates must be open to working in this schedule. 

Responsibilities:

  • Act as the first line of support for client queries and concerns over calls & email.
  • Provide prompt and professional assistance to resolve issues effectively.
  • Gather relevant information to diagnose and troubleshoot basic technical issues.
  • Escalate complex or unresolved issues to Level 2 support or relevant technical teams while ensuring clear communication and proper documentation.
  • Follow up with clients to ensure issues are fully resolved and satisfaction is achieved.
  • Maintain accurate records of client interactions, troubleshooting steps, and resolutions in the ticketing system.
  • Update knowledge bases and FAQ documents with new solutions and common issues.
  • Work closely with cross-functional teams (e.g., development, QA, operations) to identify and resolve recurring issues.
  • Communicate client feedback and feature requests to appropriate stakeholders.
  • Continuously identify opportunities to improve support processes and the client experience.
  • Stay updated on new product features, updates, and changes.

Skills & Qualifications:

  • Excellent communication skills in English (written and spoken).
  • Strong problem-solving and active listening skills with customer empathy.
  • Basic understanding of software/product functionality.
  • Hands-on experience with modern CRM/ticketing tools (e.g., Zendesk, Freshdesk, HubSpot, Jira).
  • Ability to prioritize tasks effectively in a fast-paced environment.
  • Patience and professionalism when managing challenging situations.
  • Team player with a willingness to collaborate with cross-functional teams.

Experience & Education:

  • 1–2 years of experience

in customer support or similar role in a software firm.
- Bachelor's degree in any discipline; background in Computer Science, IT, or related fields preferred.

This role offers an excellent opportunity to grow within a dynamic and client-centric environment. If you are passionate about delivering exceptional customer service and have a knack for problem-solving, we would love to hear from you

  • Customer Support L1

    1 day ago

    Jaipur, Rajasthan, India SmartDocs Business Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Customer Support L1 (Night Shift)Position Overview: We are seeking a highly motivated and customer-focused Customer Support L1 professional to join our team. The ideal candidate will be the first point of contact for clients, providing technical and non-technical support, troubleshooting issues, and ensuring an exceptional client experience. This role...

  • End User L1

    1 day ago

    Jaipur, Rajasthan, India algoleap Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    JOB Description For End User Management –VIPCustomer Name JCBLOCATION BallabhgarhDOMAIN EU SupportLevel (L1/L2/L3) L2 - Required Relevant DomainExperience3-4 yearsJob Type (Onsite/Remote) OnsiteShift details (General/ 24X7) General shiftQualification GraduateCertifications Required if ANYRole PurposeEnd User support for enhancing the service quality to...

  • Customer Support Executive

    4 weeks ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    4 weeks ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    3 weeks ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    3 weeks ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer/Technical Support Executive-International

    4 weeks ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.Job Responsibility:- Handle international customer calls efficiently and professionally.- Understand customer needs and provide...

  • It Support Executive

    3 days ago

    Jaipur, Rajasthan, India Qdegrees Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Provide L1/L2 IT support for hardware, software & network issues Install & configure systems, troubleshoot errors Ensure timely resolution & user satisfaction Maintain IT asset inventory & documentation

  • Customer/Technical Support Executive-International

    4 weeks ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support. Job Responsibility: Handle international customer calls efficiently and professionally. Understand customer needs and provide...

  • Customer/Technical Support Executive-International

    1 day ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,78,000 - ₹ 4,20,000 per year

    We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.Job Responsibility:Handle international customer calls efficiently and professionally.Understand customer needs and provide...