Technical Support Executive

2 weeks ago

Jaipur, Rajasthan, India Lifeline Systech Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year

JD For Technical Support Executive Role

Key Responsibilities

* Provide technical support for web application developed using VB.NET, SQL Server, JavaScript, and jQuery

* Troubleshoot and debug application issues reported by users or identified through internal monitoring.

* Perform root cause analysis and provide permanent fixes or workarounds.

* Analyze logs, SQL queries, and application code to identify performance bottlenecks and bugs.

* Collaborate with development teams to escalate complex issues and verify resolutions.

* Maintain documentation related to issue resolution, known issues, and support procedures.

* Provide L1/L2/L3 support depending on issue complexity and SLA commitments.

* Respond to tickets in a timely and professional manner using helpdesk tools or ticketing systems.

* Support database maintenance, script execution, and ad-hoc reporting requests as needed.

Required Skills and Experience

* Strong hands-on experience in VB.NET / .NET Framework

* Solid understanding of SQL Server writing and debugging stored procedures, queries, indexes, and performance tuning

* Experience with JavaScript and jQuery for front-end issue resolution and debugging

* Strong problem-solving and debugging skills

* Familiarity with browser developer tools for front-end issue tracking

* Ability to analyze and interpret logs and error messages

* understanding of application architecture and client-server model

* Experience in using tools like Postman, Fiddler, or browser network debuggers

* Exposure to .NET Core, C#, or other modern frameworks

* Experience with version control systems like Git

* Familiarity with REST APIs and integration troubleshooting

* Prior experience in a customer-facing technical support role

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