Chat Support Executive

6 hours ago

Kozhikode, Kerala, India 792bef38-52a8-4920-a422-3b2d6bbf0234 Full time ₹ 1,80,000 per year

Job Description :

  • The applicant must have thorough understanding of various courses we offer, process and duration.
  • Customer support on social media and other platforms will be the primary responsibility.
  • We expect the applicant to follow strict adherence to the Standard Operational Procedures of Red Team
  • The applicant is expected to report to the Manager and Directors on the progression of the activities.
  • Timely submission of Activity reports to the reporting manager at the end of each day.
  • Ensuring the confidentiality of data through safe handling and through clean desk policy compliance.
  • Prior approval of personal leave required for all types of leave (except death and accident).
  • Organization has the full authority to terminate an employee if his / her conduct is against organizational principles and policies.
  • Management has full right to allocate and revise tasks.

You should also carefully consider the roles listed below.

  • Managing social media accounts (Instagram, Facebook, Twitter, LinkedIn, Youtube etc)
  • Monitoring content and responses on social networks
  • Should be responsible for replying to queries.
  • Should handle My business, social media and website leads and email communications
  • Website Monitoring and customer support
  • Need to collect contact details from all the chats and zoho contacts without any failure.
  • Should replay on time with all chats without any time delay
  • Should keep all details in proper format & need to submit monthly reports

Job Types: Full-time, Permanent

Pay: Up to ₹15,000.00 per month

Expected Start Date: 01/12/2025

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