Senior Diagnostic Support Engineer

1 hour ago

Chennai, Tamil Nadu, India MSX International Full time ₹ 10,00,000 - ₹ 12,00,000 per year

Company Description

Company Overview:

At MSX International, we've been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.

Job Description

Job Summary:

The Senior Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently.

Location: Oragadam, Tamil Nadu

Experience: 3-4 years

Industry: Automotive

Working Days : 6 days (Rotational week off & National Holidays)

Key Responsibilities:

  • 24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected.
  • Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2).
  • Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues.
  • Critical DTCs: For vehicles with critical DTCs (e.g., "Service Now" category), guide them to the nearest dealer.
  • Vehicle Breakdown: If a vehicle is immovable, or if further damage could occur, instruct the dealer to reach the vehicle's location.
  • Issue Tracking: Coordinate with dealers to ensure the issue/ticket is resolved completely and in a timely manner.
  • Management Reporting: Provide daily, weekly, monthly, and ad-hoc reports on vehicle issues and resolution status.
  • KPI Tracking: Track and report KPI targets in the required format.
  • Job Card Analysis: Conduct job card analysis, focusing on cost avoidance, analytics, and reporting for continuous improvement.

Qualifications

  • Experience in customer support, vehicle service, or command centre operations.
  • Strong problem-solving and communication skills for guiding customers and coordinating with dealers.
  • Familiarity with DMS systems, ticketing tools, and vehicle diagnostics (DTC/CAN).
  • Ability to work in a 24/7 environment and handle critical issues efficiently.
  • Strong analytical skills for reporting and KPI tracking

Additional Information

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.

  • Lead Diagnostics Engineer

    2 days ago

    Chennai, Tamil Nadu, India Ford Motor Company Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Description of business : Management of a small team of Diagnostics Procedure engineers. Delivery of dealer diagnostic content for Ford & JV (including Lincoln and joint ventures) vehicle programs globally.Ideal Candidate : The ideal candidate is one which has a vehicle repair background on both mechanical and electronic vehicle systems plus is proficient...

  • Diagnostic Support Engineer

    2 days ago

    Chennai, Tamil Nadu, India MSX International Full time ₹ 18,000 - ₹ 54,000 per year

    Key Responsibilities:24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected.Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2).Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to...

  • Lead Diagnostics Engineer

    2 days ago

    Chennai, Tamil Nadu, India Ford Global Career Site Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description of business: Management of a small team of Diagnostics Procedure engineers. Delivery of dealer diagnostic content for Ford & JV (including Lincoln and joint ventures) vehicle programs globally.Ideal Candidate: The ideal candidate is one which has a vehicle repair background on both mechanical and electronic vehicle systems plus is proficient with...

  • Junior Automotive Engineer – Vehicle Diagnostics

    3 days ago

    Chennai, Tamil Nadu, India CaRPM Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role Summary:We are looking for a Junior Automotive Engineer to support automotive research and diagnostics development, focusing on OBD-II systems, CAN data analysis, and improving car scanner functionality.Key ResponsibilitiesTest OBD-II scanner functions (DTCs, live data PIDs, resets, special functions).Check function support across different car brands...

  • L4 - DTA CS COE - Diagnostics & Service Engineering - FUSO

    5 days ago

    Chennai, Tamil Nadu, India Daimler Truck Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    ABOUT USFor internal job postings, you can remove that introduction text belowAt Daimler Buses, we shape the future of mobility around the globe and create real impact together. As the world's leading bus manufacturer, we not only develop and build the best buses, but also advance the entire local public transport and travel sector with intelligent and...

  • Senior Engineer

    1 hour ago

    Chennai, Tamil Nadu, India Mahindra & Mahindra Ltd Full time ₹ 17,00,000 - ₹ 25,00,000 per year

    Responsibilities & Key DeliverablesPerform manual and automated testing of Flashing Over The Air (OTA) update processes.Perform end-to-end OTA testing on both test benches and vehicles (download, installation, rollback, update verification).Validate OTA cloud UI / HMI functionality.Perform ECU flashing and reprogramming on both test benches and in vehicles...

  • Senior Customer Support Engineer

    3 days ago

    Chennai, Tamil Nadu, India Kaleris Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions...

  • Senior Engineer

    1 week ago

    Chennai, Tamil Nadu, India Mahindra & Mahindra Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Responsibilities & Key Deliverables Develop a deep understanding of EV powertrain systems including DC-DC converters, onboard chargers, battery packs, and e-motors. • Review and analyse BMS circuit designs and CAN communication matrices, support diagnostics system development. • Lead cross-functional teams (CFTs) to drive BMS feature realization with a...

  • Senior Embedded Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India ParvAI Labs Full time ₹ 8,00,000 - ₹ 16,00,000 per year

    Role: Senior Embedded Engineer (Vision & Wearables) (PJ2502FH)About ParvAI LabsParvAI Labs, an IIT Madras‑incubated deep‑tech startup, pioneers groundbreaking advancements in human‑centric AI through advanced vision analytics and patented eye‑tracking technology. Born out of over a decade of rigorous research at IIT Madras, we transform...

  • Senior Technical Support Analyst

    7 days ago

    Chennai, Tamil Nadu, India Optum Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...