Technical Support

1 day ago


Aurangabad, Maharashtra, India Paradise Placement Consultancy Full time ₹ 2,40,000 - ₹ 2,64,000 per year


Job Description:

Hiring for MNC surveillance products manufacturing Industry

Experience: min 1-year hardware & networking support

Salary: 20,000/-  to 22,000/- PM

Job Responsibilities: 

  • Remote support engineer in the expert desk team, the role was to troubleshoot
    and resolve client/customer queries remotely
  • Providing support to end-users through voice and non-voice channels
    Collected and analyzed feedback and worked on the improvement of customer
    satisfaction with provided 
  • Created knowledgebase articles for new hires so that they can use it effectively to
    troubleshoot the user issue and resolve it.
    Assigned with direct/critical cases from managers/vertical heads
  • Searching Additional product details, such as warranty information and manufacturing details
  • Ancillary data including PDFs and images
  • Network administration, Troubleshooting network problems at various levels
  • Perform operating systems management and support.
  • Systems Administration, Networking & Facilities Management.
  • Complete support to surveillance product

Job Location: Shendra MIDC, Aurangabad

If you are interested kindly share your updated resume & call for further details

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