Seller Support Executive

3 days ago

Aurangabad, Maharashtra, India IP SUPERSHOPPE PVT LTD Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Job Title : Seller Support Executive

Company :

Job Type : Full-time

Salary : ₹10,000/- to ₹20,000/- (Salary is negotiable for the right candidates)

Contact : | |

Location : ipshopy, Dnyanpeeth Campus, T-18, Software Technology Park of India (STPI), Opposite Garware Stadium, Naregaon Road, Cidco, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra – 431006

About Us :

is a fast-growing eCommerce multi-seller platform that enables businesses and individuals to sell their products online with ease. We are looking for a proactive and dedicated Seller Support Executive to assist our registered sellers, resolve their queries and ensure smooth operations on the platform.

Roles & Responsibilities :

  • Act as the primary point of contact for registered sellers and dealers on
  • Handle inbound and outbound calls, emails, and chats to support sellers.
  • Assist sellers with account setup, product listing, pricing, order management and payment-related queries.
  • Coordinate with internal departments to resolve technical or operational issues.
  • Guide sellers on how to use the platform, upload products, and manage their store effectively.
  • Monitor seller performance and help them improve product visibility and sales.
  • Use AI tools and digital systems to automate repetitive tasks and enhance support quality.
  • Maintain records of seller interactions, issues, and feedback in Excel/CRM.
  • Provide detailed reports on seller concerns, trends, and performance improvements.
  • Ensure high seller satisfaction through timely and professional communication.

Requirements :

  • Minimum Graduate (Preferred: BBA, MBA, BCA, BCS, MCA, or equivalent).
  • Basic knowledge of eCommerce operations and seller management.
  • Strong computer skills (MS Excel, Word, Email, Internet).
  • Familiarity with AI tools (e.g., ChatGPT, Notion AI, or automation tools) for communication and reporting.
  • Excellent verbal and written communication skills.
  • Good problem-solving, negotiation, and multitasking abilities.
  • Experience in seller support, eCommerce operations, or customer service preferred.
  • Freshers with strong communication and digital understanding are also welcome.

Key Skills:

Seller Support, Seller Relationship Management, eCommerce Operations, Communication, AI Tools, Problem Solving, Excel, CRM, Time Management, Customer Service

Salary Range:

₹10,000/- to ₹20,000/- per month (based on skills & experience)

Benefits:

  • Opportunity to work in a growing eCommerce ecosystem.
  • Supportive and growth-oriented team culture.

How to Apply:

Interested candidates can apply by sending their resume to:

Email:

Contact: |

Website:

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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