Service Head

22 hours ago

Aurangabad, Maharashtra, India Paradise Placement Consultancy Full time ₹ 5,00,000 - ₹ 25,00,000 per year


Job Description:

Hiring for MNC CCTV product Mfg Industry in Shendra MIDC

Position – Service Head

Company type: Closed Circuit Television (CCTV) Product Manufacturing

Education: – BE / Diploma

Skills: Customer Support, Team handling 

Experience: – Min 4 Years of Experience in  Services like Access control system (ACS), Fire Alarm System (FAS), Closed Circuit Television (CCTV), WL

Salary Budget: no bar for suitable 

Job Responsibilities:

Handling team of 15+ members Customer / Technical support

Handling the project comes under services also provide services

Support management for the smooth execution of all projects in the division.

Handling the project under Services like Access control system (ACS), Fire Alarm System (FAS), Closed Circuit Television (CCTV), WLD

Preparation of schedule, technical submittals for customer approvals in coordination with the project manager

Responsible for maintaining customer satisfaction

Attend review meeting and closeout meeting

Communicate project progress to the customer every week.

Executing spare orders on time with good planning

Assist with the development schedule of all project phases and milestones, track schedules and initiate corrective actions through the department managers and supervisors.

Responsible for commissioning Handover at the customer site

On-site Engineer handle subject matter expert to customer's technicians, engineering and management,

Work with the collaboration of service and seals team to ensure successful work and satisfied customers Complete quality records of all work activities in the service management application

Ensure strict adherence to processes Follows Company and department policies, procedures and guidelines in performing daily work assignments by Create, update, and close & manage to report for Siebel Service Requests.

Increase service business revenue by Identifies and develop new service contract opportunities. 

Performs installations, maintenance, and repairs on Company products at assigned customer sites in accordance with guidelines. 

Pre-sales and post-sales technical support including installation, testing, and maintenance service to customers

Documenting maintenance activities includes but is not limited to: repair action documentation, issuing, returning, and adjusting inventory, ensuring inventory records are up to date and accurate, and other material control duties as assigned.

Remote Technical Support to Engineers of the same zone.

if you are interested kindly send your updated CV on

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