Quality Analyst/ Trainer/ Team Lead

We are seeking a detail-oriented and experienced Quality Analyst to ensure the highest standards of quality in our email and chat support processes. The QA will monitor, evaluate, and improve customer interactions across email and chat channels, ensuring exceptional customer experiences and adherence to company standards Responsibilities: ◦ Review and...

About UsNirvasa Healthcare Pvt. Ltd. is one of India's leading digital healthcare platforms, committed to delivering innovative health solutions and exceptional customer experiences. We are looking for a detail-oriented Quality Analyst with strong BPO Quality Assurance experience to join our growing team.Role OverviewThe Quality Analyst will be responsible...

About REAAt REA we are shaping the future of real estate Our engineering teams are the architects behind the experiences that millions of property seekers rely on every day We use the latest technology to deliver best-in-class experiences to our customers What the role is all about Working with our team of Developers Business Analysts Delivery lead ...

Company Description30 Sundaysis a travel company based in Gurugram that specializes in creating unforgettable vacations exclusively for couples. Founded by experienced professionals from top companies likeApple,BCG, andOyo, we are committed to revolutionizing the couple vacation experience.LOCATION : GURUGRAMRole DescriptionAs a Call Quality Analyst, you...

Roles and ResponsibilitiesBe responsible for the team's overall performance.• Ensure timely and effective completion of assigned tasks.• Resolve queries in exceptional situations and escalate them, when required (by following proper channels).• Compile and publish reports on teams' performance reports on set frequencies (Daily/Weekly/Monthly etc.).•...

Quality Analyst – Sales ProcessExperience Required: 2–4 years in a BPO sales process (voice)Job SummaryWe are seeking a detail-oriented and performance-driven Quality Analyst to join our sales process team. The role involves monitoring and evaluating outbound sales calls, ensuring adherence to process guidelines, compliance, and quality standards. The...

Position Quality Analyst - AR US Healthcare RCM Location Onsite - Sector 18 Gurugram Shift Night Shift US Hours Company Neolytix About Neolytix Neolytix is a trusted provider of business solutions for healthcare organizations across the United States We specialize in revenue cycle management RCM compliance and business support helping our...

Job Description – Quality AnalystPosition: Quality AnalystLocation: GurugramDepartment: Quality / Operations / ITAbout the RoleWe are looking for a detail-oriented and analytical Quality Analyst (QA) to join our team. The QA will be responsible for ensuring the quality of products, services, and processes by conducting audits, identifying areas for...

We're Hiring: Quality Analyst - BPO (International Telecom/Sales process) Location: Gurgaon, IndiaJoin our dynamic team as a Quality Analyst If you have 2+ years of experience in BPO, specifically in international telecom or sales processes, we want you to drive performance, ensure quality, and coach agents to success.What You'll Do: Monitor performance &...

Job Description TL TrainerOverview:Responsible for the delivery and evaluation of soft skills training on all aspects of client training; to prepare learners to perform job functions within predetermined KPIs/ performance metrics.Responsible for utilizing appropriate delivery techniques in a blended/scenario/transmission/ self-based learning...