Trainer Team lead

2 days ago

Gurgaon, Haryana, India Cognizant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description TL Trainer

Overview:

  • Responsible for the delivery and evaluation of soft skills training on all aspects of client training; to prepare learners to perform job functions within predetermined KPIs/ performance metrics.
  • Responsible for utilizing appropriate delivery techniques in a blended/scenario/transmission/ self-based learning environment.
  • Provide Coaching & Feedback and supervision during NHT/OJT/Nesting/Refreshers
  • Designing and developing customized training programs and materials based on identified needs and learning objectives.
  • Coordinate New Hire, Progression & Enhancement Training activity
  • Assessing the effectiveness of training programs, gathering feedback, and making necessary adjustments to improve outcomes.
  • Participate in minor client interaction (include effective curriculum feedback and client visits)
  • Needs to be dynamic i.e they must be adaptable and open to feedback, continuously refining their methods to meet the needs of learners and the training environment effectively.

Responsibilities:

  • Facilitates/Delivers coaching and training programs in an ILT/Virtual/blended learning environment for NHT/Upskilling batches
  • Monitor & Evaluates trainee's performance by administering assessments/DIP checks & generating reports to support learner Supervises trainees from a communication perspective.
  • Conducts Daily/Weekly batch with the stakeholders to discuss agent progress and charts & executes action plans as appropriate
  • Identifies needed revisions/additions to training curriculum/scenarios/materials
  • Performs regular audits to identify/support/coach floor population on communication standpoint

Qualifications:

  • Minimum Graduate
  • Minimum 3 yrs experience in communication or soft skill training
  • English proficiency C2 or C1
  • Must be proficient with MS Office and equivalent

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