Account Delivery Manager

1 week ago

Bengaluru, Karnataka, India TRUGlobal Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Description – Account Delivery Head

Position
: Account Delivery Head

Location
: [Specify Location]

Experience
: 15+ years in IT Services Delivery & Account Management

Role Overview

The Account Delivery Head will be responsible for end-to-end delivery, client relationship management, and account growth for strategic accounts. This leadership role demands strong expertise in IT services delivery across Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions. The role also requires P&L ownership, governance, and the ability to drive customer success through high-quality delivery and trusted client partnerships.

Key Responsibilities

Client Engagement & Relationship Management

  • Build and maintain strong relationships with
    CXO-level stakeholders
    in assigned client accounts.
  • Act as a
    trusted advisor and escalation point
    for client issues.
  • Drive
    client satisfaction (NPS)
    by delivering business value and ensuring consistent communication.

Delivery Excellence

  • Ensure
    high-quality delivery
    of IT services, solutions, and projects across
    Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions
    .
  • Define and monitor
    SLAs, KPIs, and compliance metrics
    .
  • Implement
    delivery frameworks and best practices
    to ensure operational efficiency and customer success.

P&L Ownership

  • Own
    account profitability
    including revenue, margins, resource utilization, and cost optimization.
  • Ensure
    sustainable and predictable financial growth
    through disciplined delivery execution.

Account Growth & Strategy

  • Identify opportunities for
    account mining, cross-sell, and upsell
    across the portfolio.
  • Collaborate with
    Sales and Presales
    to participate in
    RFPs, proposals, and solutioning
    .
  • Develop and execute
    account growth strategies
    aligned with business objectives.

Governance & Reporting

  • Lead
    governance forums
    such as QBRs and steering committee meetings with clients.
  • Provide
    transparent reporting
    on delivery performance, risks, opportunities, and financials.

Leadership & Team Management

  • Lead and mentor
    Technology Delivery Managers (TDMs) and Architects
    across onsite and offshore teams.
  • Ensure
    team motivation, career growth, performance management, and succession planning
    .
  • Foster a
    culture of innovation, accountability, and continuous improvement
    .

Risk & Compliance

  • Proactively
    identify delivery risks
    and establish effective mitigation strategies.
  • Ensure
    compliance with security, audit, and regulatory requirements
    across accounts.

Top Skills Required

  1. Experience in IT Services Company
    with proven delivery leadership.
  2. Customer Delivery Excellence
    and client engagement.
  3. P&L Ownership
    and financial accountability.
  4. Account Growth Strategy
    (cross-sell, upsell, mining).
  5. Driving NPS
    and client satisfaction.
  6. Leading TDMs & Architects
    to deliver at scale.

Qualifications

  • Bachelor's or Master's degree in Computer Science, Engineering, or related field.
  • 15+ years of experience in
    IT services delivery, account management, and client leadership
    .
  • Strong exposure to
    Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions
    .
  • Proven track record of
    managing large accounts
    with multi-million-dollar revenues.
  • Excellent
    stakeholder management, communication, and leadership skills
    .

  • Account Manager

    2 weeks ago

    Bengaluru, Karnataka, India Mewt Account Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Manage and oversee the daily operations of the accounting department including:Month and end-year process.Accounts payable/receivable.Cash receipts.General ledger.Payroll and utilities.Treasury, budgeting.Cash forecasting.Check runs. Perks and benefitsFlexible work hoursHealth insuranceYearly bonus

  • Account Delivery Manager

    1 day ago

    Bengaluru, Karnataka, India Spot Your Leaders & Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role:Account Delivery Manager - InfrastructureMinimum overall years of experience:15+yrsLocation:BangaloreJob descriptionAccount governance and representation of the organization in client forums and reviewsProviding thought leadership and contributing to Customer success - position organization as a trusted partner to the client's businessPeople management,...

  • Financial Accountant

    2 weeks ago

    Bengaluru, Karnataka, India Mewt Account Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Managing and maintaining financial records, including general ledger accounts and financial statements.Reviewing financial documents and transactions to ensure accuracy and compliance.Forecast costs and revenuesManage tax payments Perks and benefitsFlexible work hoursHealth insuranceYearly bonus

  • Hiring Account+Delivery Manager

    1 week ago

    Bengaluru, Karnataka, India Microgreen Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job description:Role overview:We are seeking an experienced and result-driven Account Manager & Delivery Lead to oversee and grow our strategic engagement with Tata Consultancy Services (TCS). The ideal candidate should have strong hands-on experience managing the TCS account, deep understanding of its delivery expectations, and a proven ability to drive...

  • Account Delivery Head

    1 week ago

    Bengaluru, Karnataka, India Wipro Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Role PurposeThe purpose of the role is to drive and improve delivery for mega-gamma/ key growth accounts by providing innovative solutions through automation and next generation technologies, ensuring right talent supply chain to enhance customer satisfaction and lead organic growth.DoDelivery ManagementEnsure seamless delivery of projects in a Mega Gamma/...

  • Delivery Manager

    6 days ago

    Bengaluru, Karnataka, India izmo Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Location: Bangalore, JP Nagar (Work from Office)Shift: US Business Hours (Night Shift India time - 08:30 PM to 05:30 AM)We are seeking an experienced Delivery Manager to lead software product delivery management and serve as a critical bridge between our India and US teams. The ideal candidate will be a strong communicator in English, a proactive problem...

  • Service Delivery Specialist

    1 day ago

    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Service Delivery Specialist Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...

  • Service Delivery Specialist

    1 day ago

    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Service management specialist Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...

  • SAP Account Delivery Manager

    1 week ago

    Bengaluru, Karnataka, India DXC Technology Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description:Lead account delivery of SAP Project Services and application support, ensuring scope, budget, and timelines are met.Strong SAP project and program management skillsOversee SAP AMS operations and project lifecycles including blueprinting, implementation, migration, and post-go-live support.Define and implement SAP delivery strategies,...

  • SAP Account Delivery Manager

    7 days ago

    Bengaluru, Karnataka, India DXC Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionLead account delivery of SAP Project Services and application support, ensuring scope, budget, and timelines are met. Strong SAP project and program management skills. Oversee SAP AMS operations and project lifecycles including blueprinting, implementation, migration, and post-go-live support. Define and implement SAP delivery...