Account Delivery Manager
1 week ago
Job Description – Account Delivery Head
Position
: Account Delivery Head
Location
: [Specify Location]
Experience
: 15+ years in IT Services Delivery & Account Management
Role Overview
The Account Delivery Head will be responsible for end-to-end delivery, client relationship management, and account growth for strategic accounts. This leadership role demands strong expertise in IT services delivery across Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions. The role also requires P&L ownership, governance, and the ability to drive customer success through high-quality delivery and trusted client partnerships.
Key Responsibilities
Client Engagement & Relationship Management
- Build and maintain strong relationships with
 CXO-level stakeholders
 in assigned client accounts.
- Act as a
 trusted advisor and escalation point
 for client issues.
- Drive
 client satisfaction (NPS)
 by delivering business value and ensuring consistent communication.
Delivery Excellence
- Ensure
 high-quality delivery
 of IT services, solutions, and projects across
 Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions
 .
- Define and monitor
 SLAs, KPIs, and compliance metrics
 .
- Implement
 delivery frameworks and best practices
 to ensure operational efficiency and customer success.
P&L Ownership
- Own
 account profitability
 including revenue, margins, resource utilization, and cost optimization.
- Ensure
 sustainable and predictable financial growth
 through disciplined delivery execution.
Account Growth & Strategy
- Identify opportunities for
 account mining, cross-sell, and upsell
 across the portfolio.
- Collaborate with
 Sales and Presales
 to participate in
 RFPs, proposals, and solutioning
 .
- Develop and execute
 account growth strategies
 aligned with business objectives.
Governance & Reporting
- Lead
 governance forums
 such as QBRs and steering committee meetings with clients.
- Provide
 transparent reporting
 on delivery performance, risks, opportunities, and financials.
Leadership & Team Management
- Lead and mentor
 Technology Delivery Managers (TDMs) and Architects
 across onsite and offshore teams.
- Ensure
 team motivation, career growth, performance management, and succession planning
 .
- Foster a
 culture of innovation, accountability, and continuous improvement
 .
Risk & Compliance
- Proactively
 identify delivery risks
 and establish effective mitigation strategies.
- Ensure
 compliance with security, audit, and regulatory requirements
 across accounts.
Top Skills Required
- Experience in IT Services Company
 with proven delivery leadership.
- Customer Delivery Excellence
 and client engagement.
- P&L Ownership
 and financial accountability.
- Account Growth Strategy
 (cross-sell, upsell, mining).
- Driving NPS
 and client satisfaction.
- Leading TDMs & Architects
 to deliver at scale.
Qualifications
- Bachelor's or Master's degree in Computer Science, Engineering, or related field.
- 15+ years of experience in
 IT services delivery, account management, and client leadership
 .
- Strong exposure to
 Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions
 .
- Proven track record of
 managing large accounts
 with multi-million-dollar revenues.
- Excellent
 stakeholder management, communication, and leadership skills
 .
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