Account Delivery Manager

4 days ago

Bengaluru, Karnataka, India Spot Your Leaders & Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role:
Account Delivery Manager - Infrastructure

Minimum overall years of experience:
15+yrs

Location:
Bangalore

Job description

  • Account governance and representation of the organization in client forums and reviews
  • Providing thought leadership and contributing to Customer success - position organization as a trusted partner to the client's business
  • People management, team performance governance and delivery governance for large teams
  • Management of globally IS technical delivery teams across multiple programs/ projects covering various client initiatives and spanning multiple infrastructure towers, meeting client expectations and contractual commitments consistently
  • Technical engagement with client to generate proactive innovations and transformation initiatives resulting in a positive client experience, client risk management as well as revenue opportunities for organization
  • Management of overall P&L for the account and driving cost optimization initiatives. Working closely with the Sales Leader to Grow the Account Globally

Desired Profile

  • Experience in the
    BFS domain, Data center Consolidation/Separation
    would be a plus
  • Proven track record of success driving
    excellent client relationships
    , strategic client partnership, delivery/account management and deployment of large scale and high quality, contemporary, infrastructure technology solutions. A successful track record delivering on CSAT and financial metrics
  • A
    technical
    background in infrastructure services and experience managing IS account delivery based on ITIL processes and deployment of new services under Infrastructure services
  • Profile would call for clear understanding of
    automation led infrastructure delivery
    , deployment of Quality Management System to measure the CSAT, client end user experience and Success of contracted deliverables
  • Proven experience in
    building and managing client relationships at CIO
    , department head and business stakeholder levels. Strong business acumen and partnership skills. Managing 3rd party vendors.
  • Experience in
    mining for new work
    and expanding IT infra footprint in the account
  • Proven ability in
    Account management and Governance
    , including
    contract management
    of large, total outsourcing contracts with Managed services.
  • Should have led global IT Service delivery accounts with a
    team size of 100+ FTE
    . Ability to manage globally distributed technical delivery teams across multiple programs/projects covering various customer geographies, covering full spectrum of infrastructure services - End user, service desk, data center, networks, information security, cloud services and cross functional scope
    (End to End IT Infra Scope).

Qualification:

  • Engineering or similar advanced educational degree.
  • Relevant Work Experience: Minimum experience of 12+ years

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