3247-Specialist- People eXperience Operations

Your Role

As the Senior Associate /Specialist – Px Operations you will be responsible for handling employee grievances, managing medical insurance processes, and ensuring smooth HR operations across multiple locations, primarily focusing on India, and UAE. Proficiency in SAP SuccessFactors is essential for this role.

If you enjoy being in a highly collaborative yet fast-paced environment, working with high-caliber professionals, and building technically sophisticated products, join us

A Day in the Life

• Efficiently address employee grievances, ensuring timely resolution while upholding confidentiality standards.
• Administer medical insurance programs for employees across multiple regions (India, and UAE), ensuring alignment with local regulations and meeting employee needs.
• Knowledge and experience of labor law compliance, regulations, and company policies in all locations, staying abreast of changes and implementing necessary updates.
• Coordinate and oversee audits pertaining to HR processes and compliance, guaranteeing conformity to regulatory standards.
• Act as a liaison between HR, employees, and external stakeholders, offering guidance and assistance on HR-related issues.
• Work collaboratively with cross-functional teams to implement and enforce HR policies, procedures, and initiatives.
• Leverage SAP SuccessFactors & JIRA to streamline HR operations, including data management, report generation, and process optimization.
• Provide comprehensive support and training to HR team members in effectively utilizing SAP SuccessFactors.
• Continuously assess and enhance HR operations to optimize efficiency and effectiveness.
• Stay updated on pertinent employment laws and regulations in India and UAE to ensure compliance in HR operations

What You Need

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 4 – 6 years of proven experience in an HR Operations or similar role, with a focus on employee grievance handling and medical insurance management.
• In-depth knowledge of employment Labour Laws and HR compliance regulations in India
• Proficiency in SAP SuccessFactors with hands-on experience in managing HR processes.
• Strong analytical skills with the ability to interpret data and generate meaningful insights.
• Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels.
• Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively.
• Ability to work independently as well as collaboratively in a fast-paced environment.

We offer competitive benefits to set you up for success in and outside of work.

Here's What We Offer

• Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
• Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
• Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury.
• Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only.
• Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your child's well-being first. *India offices

Where and how we work

Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: 

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.