Manager Regional MSF Support

1 week ago

Noida, Uttar Pradesh, India HSBC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Some careers open more doors than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.IWPB - Sales, Distribution, and Business DevelopmentSales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments.  The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.Role PurposeProvide support to CEP/Premier/Mortgages sales teams in tracking portfolio, lead management & BAU activitiesSupport on resolving queries /complaints and liaise with the central teams to ensure resolutionPrincipal AccountabilitiesFinancialFacilitate the acquisition team enabling them to achieve targets- Assisting in acquiring processing of opening NTB ( Premier , Advance ) , Cards, PIL & HMLHML File processing, Credit Card processingFile and form checking for Account OpeningLead Management for CEP CSO, Mortgage DSF, PCM- Assigning and tracking leads, ensuring proper closure in CRMS with apt narrationMI Management- MI agreement tracker to be properly maintainedMaintaining Daily Report, Sales reports ( YTD / MTD )– Mortgage DSFMaintaining Daily Sales Call Data – PWM , CEP , HML , WSMs, Recruitment TrackerMaintaining data for TPMI AgreementsCustomers / StakeholdersEnsure a consistently high level of product and service delivery for relevant customer/sales touch pointsDevelop and maintain good customer relations and ensure effective service deliveryExtend support towards reduction in KYC errors, discrepanciesComplaint Management- ensuring e-helpline update, closure of complaints before TATService Management-IWPs/DC pin/statements not received, request for personal detail change, request for bank details etc.CEP code maintenance, PF reversal requestsMonitoring requests for Salary processing done through payments, processing of other ad hoc payments like bonus, incentives etc.AOF checking and maintaining, ensuring proper completeness of formsCompliance with Audit requirements- KYC & NON KYC error rates

  • Manager Regional MSF Support

    1 week ago

    Noida, Uttar Pradesh, India HSBC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Some careers open more doors than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Role PurposeProvide support...

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